Hi, I´ve used Avast Free in my PC for many years. Recently I move my home to country so I have now a 3G router for internet, that works quite good. When my year of free avast ended, I tryied to renovate my suscription, but I had problems to do it, so I uninstalled the program, and downloaded again to reinstall it. I also cleaned the previous versions with the web uninstall tools in safe mode.
The problem is that I try to install it, but when I run the avast_free_antivirus_setup_online_cnet2.exe file, it start and never end to "think" in the first screen. Later says "There was an error while..." Here is the log:
2018-01-15 18:43:00Infoinstcont[112,896]--
2018-01-15 18:43:00Infoinstcont[112,896]2018/01/15 18:43:00 START: Avast installer/updater
2018-01-15 18:43:00Infoinstup[112,896]Command: '"C:\Users\JOSEYJ~1\AppData\Local\Temp\_av_iup.tm~a02116\instup.exe" /cookie:mmm_cnt_dlp_000_119_b /edition:1 /ga_clientid:d1eb01a0-ebcf-4957-adcb-e210566765d7 /guid:7d538e8c-fbc9-47ae-8043-72f64b7d067d /prod:ais /sfx:lite /sfxstorage:C:\Users\JOSEYJ~1\AppData\Local\Temp\_av_iup.tm~a02116'
2018-01-15 18:43:00Infoinstup[112,896]CPU: AMD Athlon(tm) II X3 455 Processor,3
2018-01-15 18:43:00Infoinstup[112,896]OS: Windows 7 SP1 x86
2018-01-15 18:43:00Infoinstup[112,896]Memory: 28% load. Phys:2451036/3405944K free, Page:4194303/4194303K free, Virt:2021732/2097024K free
2018-01-15 18:43:00Infoinstup[112,896]DISKs: C:\ - 4GB free / 29GB total
2018-01-15 18:43:00Infoinstup[112,896]DISKs: D:\ - 121GB free / 436GB total
2018-01-15 18:43:00Infoinstup[112,896]Running module version: instup.exe - '17.1.3394.0'
2018-01-15 18:43:00Infoinstup[112,896]Running module version: Instup.dll - '17.1.3394.0'
2018-01-15 18:43:00Infoinstupmutex[112,896]The ownership of the fallback mutex has been successfully taken.
2018-01-15 18:43:26Infoguiwizard[112,896]Running module version: HTMLayout.dll - '3.3.2.1'
2018-01-15 18:43:26Infoguiwizard[112,896]Loaded module version: C:\Users\JOSEYJ~1\AppData\Local\Temp\_av_iup.tm~a02116\HTMLayout.dll - '3.3.2.1'
2018-01-15 18:43:26Infoguiwizard[112,896]Setup gui was successfully started.
2018-01-15 18:43:26Infoinstupcore[112,896]Sfx setup update has started.
2018-01-15 18:43:26Infoservers[112,896]Server definition(s) loaded for 'C:\Users\JOSEYJ~1\AppData\Local\Temp\_av_iup.tm~a02116\servers.def': 29 (maintenance:0)
2018-01-15 18:43:26Infoservers[112,896]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url '
http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:43:41Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2018-01-15 18:43:41Infoservers[112,896]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url '
http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:43:58Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2018-01-15 18:43:58Infoservers[112,896]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url '
http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:44:15Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2018-01-15 18:44:15Infoservers[112,896]ChooseServer: selected server 'Download v7630928 AVAST9 Server' with current url '
http://v7630928.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:44:32Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://v7630928.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2018-01-15 18:44:32Infoservers[112,896]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url '
http://w9448963.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:44:49Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://w9448963.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2018-01-15 18:44:49Infoservers[112,896]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url '
http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:45:07Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://t5730298.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2018-01-15 18:45:07Infoservers[112,896]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url '
http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:45:24Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://r5525652.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2018-01-15 18:45:24Infoservers[112,896]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url '
http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:45:41Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://p3713387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2018-01-15 18:45:41Infoservers[112,896]ChooseServer: selected server 'Download s4705686 AVAST9 Server' with current url '
http://s4705686.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:45:58Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2018-01-15 18:45:58Infoservers[112,896]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url '
http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:46:15Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f7031642.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2018-01-15 18:46:15Infoservers[112,896]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url '
http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:46:17Infoservers[112,896]ChooseServer: selected server 'Download v7630928 AVAST9 Server' with current url '
http://v7630928.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:46:32Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://v7630928.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2018-01-15 18:46:32Infoservers[112,896]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url '
http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:46:49Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2018-01-15 18:46:49Infoservers[112,896]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url '
http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:47:06Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2018-01-15 18:47:06Infoservers[112,896]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url '
http://w9448963.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:47:23Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://w9448963.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2018-01-15 18:47:23Infoservers[112,896]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url '
http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:47:40Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f5136535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2018-01-15 18:47:40Infoservers[112,896]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url '
http://f6761140.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:47:57Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f6761140.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2018-01-15 18:47:57Infoservers[112,896]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url '
http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:48:14Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f5136535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2018-01-15 18:48:14Infoservers[112,896]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url '
http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:48:31Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2018-01-15 18:48:31Infoservers[112,896]ChooseServer: selected server 'Download p4085325 AVAST9 Server' with current url '
http://p4085325.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:48:48Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://p4085325.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2018-01-15 18:48:48Infoservers[112,896]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url '
http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:49:05Errordldwrap[112,896]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2018-01-15 18:49:05Infoservers[112,896]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url '
http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-15 18:49:07Errorpkgengine[112,896]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
I would like to know what to do...
I could install Avira Free, but, I would like to return to Avast.
Ups, almost forgotten: I can connect to Internet without problems in Mozzilla, Chrome, etc...and Windows Firewall is disconected.
Thank you, and sorry about my bad english...
