home registration failure

[John-]

Hi, I think there is something wrong with the free registratrion service of Avast Home.    A few weeks ago I registred for my dad and sister to get a registration key and now they haven't received one yet,...i have done couple of reregistrations,... and still nothing

is there something wrong? 

greetz

[Roman Svihalek]

Currently I dont know about any problem with registration. Can you send me e-mail to svihalek@asw.cz to check what's wrong? I need your e-mail address to check our database for it...

[Roman Svihalek]

I have checked our registration service and it is working properly.

Most occured problem of last days is activated spam filter or anything like that. If you have activated it on your mailbox simply turn it off to receive registration e-mail.
Some of them provides you with feature to specify trusted senders - if this is the case, add register@asw.cz to the list of such e-mail addresses.

[Lisandro]

John, I think Roman is correct. Sometimes or better, the majority of the times, the spam killer is 'guilty'. Do you use any spam killer?

As your registrations were correct, the trouble is not at avast! It must be in your hability to receive the email. Can't you change your settings? You do not need to wait 2 weeks, the emails with the key arrives in minutes (or seconds!).  

[John-]

yes, i have received registration now.  I had a spamtool installed but I don't receive spam that much i actually use the tool much.  I got a mail with "you subscription is ok" (or something like that)  and yesterday i got reg. key

just wanted to make sure

happy new year to all and drive safely 

greetz