Author Topic: Getting a refund for unused services  (Read 1123 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Getting a refund for unused services
« on: February 09, 2018, 02:18:16 PM »
Hi, this has been going on since October. I have used avast for a few years now and really enkoyed the service, but this year I had an auto renewal for services that I have not used and did not want. I had two payments for around 50 euros and one for 40 that I didn't authorise. I have messaged avast about it and have been offered services I don't want, rather than a refund. I was then passed over to speak to someone else. When I asked for a refund or contact details for complaints department and ombudsman / the regulating body for this sector - no reply! Any help would be greatly appreciated, as money and time are critical to me just now. Thank you in advance!

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 76028
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Getting a refund for unused services
« Reply #1 on: February 09, 2018, 02:22:58 PM »
-> https://support.avast.com/article/24/ (Orders and Renewals)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0