Consumer Products > Avast Passwords

Cannot approve devices for syncing

<< < (2/2)

Martin Kvetko:
I can see all your devices as trusted including the Android you are mentioning. Anyway, could you please instead of reinstalling the app just delete application data and try set it up again (on that device? It is odd that you see something different as I do.

REDACTED:
Tried that on the android device, and it comes up with another code instead of 370648 and still gets stuck.

The worst part is, it makes all my trusted device installation unable to unsync.  This computer has avast installed with password in it.  But I couldn't unsync the password account to reconnect to another.  It simply, as I said, stuck.  I tried uninstalling avast, clean uninstalled using the avast tool and still the password part get's stuck to the account.  It won't let me change account.

I hate to ask but can you just nuke all the associated devices for password on the account and reset it?  I already saved and export the list of passwords.  If I can't add new devices to sync or remove any devices, or even switch accounts.  I simply have to just uninstall and not use Avast, because going forward for me it will steady becomes unsecured as I switch devices and computers in the future.

Martin Kvetko:
Which email do you use for this setup? I can see that profile email is syncing and all devices within it are fully trusted. I don't see any pending confirmation device listed which is quite odd to me

REDACTED:
the same email address

Martin Kvetko:
I still don't understand what is the issue you are describing about.
I can do the reset, but you need (to be able start from scratch flawlessly) to stop synchonization on all devices you currently hold. As I read bellow it is not possible on one of your devices for some reason and that is the issue you are complaining about, is that correct?

Navigation

[0] Message Index

[*] Previous page