Author Topic: How should I contact support when infected ?  (Read 2775 times)

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Offline Farzad4

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How should I contact support when infected ?
« on: March 03, 2018, 10:57:21 AM »
Hi All

I have purchased Avast Premier ! first that I purchased a yearly version ! on Dec 2017 , but it is only valid till April 2018 !!!


and when I try to get in touch with the support from the "contact us " section , I get only to FAQ !!!

How do I get a direct support !!

how could a virus uninstalled all my programs including my Avast ? !?!?!?!

Offline Asyn

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Re: How should I contact support when infected ?
« Reply #1 on: March 03, 2018, 10:59:01 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Farzad4

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Re: How should I contact support when infected ?
« Reply #2 on: March 03, 2018, 11:13:58 AM »
Thank you

this is my reuqest number : 06168352

it wasn't emailed to me though...

Offline Farzad4

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Re: How should I contact support when infected ?
« Reply #3 on: March 03, 2018, 11:20:48 AM »
When will I usually receive a feedback from the support ?

Offline Asyn

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Re: How should I contact support when infected ?
« Reply #4 on: March 03, 2018, 02:45:45 PM »
When will I usually receive a feedback from the support ?
Not on weekend, be patient.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Farzad4

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Re: How should I contact support when infected ?
« Reply #5 on: March 03, 2018, 03:33:49 PM »
Oh!!!


it was the STUPID Windows 10 update ! the malware removal of Windows has known all of my softwares as a malware :

https://support.microsoft.com/en-us/help/890830/remove-specific-prevalent-malware-with-windows-malicious-software-remo

Offline Asyn

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Re: How should I contact support when infected ?
« Reply #6 on: March 03, 2018, 03:41:39 PM »
OK, thanks for the feedback.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Farzad4

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Re: How should I contact support when infected ?
« Reply #7 on: March 03, 2018, 03:49:25 PM »
I assume it was, but will have to check it with the support to see how to bring it back

Offline Asyn

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Re: How should I contact support when infected ?
« Reply #8 on: March 03, 2018, 03:50:45 PM »
I assume it was, but will have to check it with the support to see how to bring it back
Bring what back..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Farzad4

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Re: How should I contact support when infected ?
« Reply #9 on: March 03, 2018, 03:58:47 PM »
First to check whether that was the problem and if it's possible to roll it back

Offline Asyn

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Re: How should I contact support when infected ?
« Reply #10 on: March 03, 2018, 04:02:19 PM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Farzad4

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Re: How should I contact support when infected ?
« Reply #11 on: March 03, 2018, 04:29:18 PM »
I have already installed it

Offline Asyn

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Re: How should I contact support when infected ?
« Reply #12 on: March 03, 2018, 04:32:14 PM »
OK, in case you need it...
-> https://www.avast.com/resend-license-paid.php (Resend paid license)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Farzad4

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Re: How should I contact support when infected ?
« Reply #13 on: March 03, 2018, 04:37:59 PM »
The thing is I have paid it in Dec 2017  , but it's not valid for one year

Offline Asyn

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Re: How should I contact support when infected ?
« Reply #14 on: March 03, 2018, 04:47:40 PM »
The thing is I have paid it in Dec 2017  , but it's not valid for one year
Did you buy from Avast directly or from a reseller..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0