Author Topic: Avast Software Updater is not working using W8.1 64bit  (Read 10094 times)

0 Members and 1 Guest are viewing this topic.

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3398
  • Avast shall conquer the whole world
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #15 on: March 15, 2018, 05:51:46 AM »
Asyn do you have a rough idea how long does Avast take to reply my support ticket??
Hi Speedy, it can take a few (business) days to get a reply.

Understood and thank you.
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3398
  • Avast shall conquer the whole world
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #16 on: March 21, 2018, 02:13:19 AM »
Still, haven't received any feedback from Avast on my current issue.
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #17 on: March 21, 2018, 06:29:58 AM »
Hi Speedy, Bob forwarded it and I provided your File-ID from the support tool.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3398
  • Avast shall conquer the whole world
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #18 on: March 21, 2018, 06:36:46 AM »
Hi Speedy, Bob forwarded it and I provided your File-ID from the support tool.

Thank you.
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #19 on: March 21, 2018, 07:02:04 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3398
  • Avast shall conquer the whole world
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #20 on: March 28, 2018, 05:54:40 AM »
Is nearly over a week now and still no response from Avast
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #21 on: March 28, 2018, 07:07:38 AM »
Is nearly over a week now and still no response from Avast
Post your ticket-ID.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3398
  • Avast shall conquer the whole world
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #22 on: March 28, 2018, 12:37:15 PM »
Post your ticket-ID.

My Avast Support Ticket:- 9OW0D

Zip File: 20180314_0553_9OW0D_1618307683.zip

Please let me know if you need a full dump file.
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #23 on: March 29, 2018, 06:32:05 AM »
That's the file-ID from support tool which I already forwarded to the devs.
I/we need your ticket-ID from Avast support to report/push it for you.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3398
  • Avast shall conquer the whole world
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #24 on: March 29, 2018, 09:03:38 AM »
I/we need your ticket-ID from Avast support to report/push it for you.

Where do I find that?? I thought this was my support ticket #9OW0D ???

Does this means I have to run the Avast Tool again??
« Last Edit: March 29, 2018, 09:06:28 AM by SpeedyPC »
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #25 on: March 29, 2018, 09:07:41 AM »
Did you submit a ticket..!? (https://support.avast.com/contact)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3398
  • Avast shall conquer the whole world
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #26 on: March 29, 2018, 01:37:18 PM »
The contact section gave me a phone number to contact Avast, I can't use a phone because I'm deaf.

Can somebody please get me the Avast Staff in this direct topic, before rip my hair out.
« Last Edit: March 29, 2018, 01:41:06 PM by SpeedyPC »
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48700
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #27 on: March 29, 2018, 01:47:49 PM »
Post your ticket-ID.

My Avast Support Ticket:- 9OW0D

Zip File: 20180314_0553_9OW0D_1618307683.zip

Please let me know if you need a full dump file.
I've put this forward on the developers board. Let's see if that helps to get a reply.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline SpeedyPC

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3398
  • Avast shall conquer the whole world
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #28 on: March 29, 2018, 02:10:31 PM »
It's 11 pm Australian time I'm going to bed.

Thanks again Bob, I wish there was an Avast support section for the deaf as they can't communicate over the phone.
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Software Updater is not working using W8.1 64bit
« Reply #29 on: March 30, 2018, 06:37:16 AM »
Thanks again Bob, I wish there was an Avast support section for the deaf as they can't communicate over the phone.
You can submit a ticket here: https://support.avast.com/contact/paid_pc
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0