AvastSVC.exe (18.2.2328 free) stopped TB mail download by using 97% CPU

[=Snake=]

Hi!

After having installed that final on my main XP machine, I noticed a long time of the download and WTM shows a increasing use of the CPU till 97%.
At the end TB was stopped by reaching the dounload limit caused by AvastSvc.exe. For I couldn't change this, I uninstalled 18.2.2338 and went back to 17.3.2290 as a clean install.
Is anybody here with the same experience?

=Snake= 

[kwiq]

Hello
can you create a dump file of AvastSvc.exe process when it is using your CPU ? 
In Task Manager (ctrl+shift+esc) select AvastSvc.exe process  -> right click -> Create dump file -> Dialog will show you path to the dump file (AvastSvc.DMP).

Please zip you file as snake_avast.svc.exe_cpu_load.zip and upload it into avast for analysis.
Thank you for help. 

 

[=Snake=]

1. can you create a dump file of AvastSvc.exe process when it is using your CPU ? 
2. Please zip you file as snake_avast.svc.exe_cpu_load.zip and upload it into avast for analysis.
Thank you for help. 

Hello,

To 1: Does it make sence creating a dump file after I went back to 17.3.2290? For that final don't use the
         CPU like the 18.2. final did.
To 2: Never did that, but where to upload?

=Snake=

[Asyn]

Hi Snake, if you want to help...

1. Update to the latest version (18.3.2333) and try again.
2. If the problem persists, follow kwiq's instructions.

PS: You can upload your dump(s) here: ftp://ftp.avast.com/incoming/

[=Snake=]

0. if you want to help...
1. Update to the latest version (18.3.2333) and try again.
2. If the problem persists, follow kwiq's instructions.

Hi Asyn,

To 0: I can't help, but had to help by myself (wandered, that you didn't answer my post in the German
         section under 'Avast 18.2.23328 Finale Version - Feedback').
To 1: Right now, I've only little time, for I'm going to leave Germany for a fortnight and back in May.
To 2: That's a lot of work, if the prob persists.
Thanks for the ftp link.

=Snake=

[Asyn]

1. (wandered, that you didn't answer my post in the German section under 'Avast 18.2.23328 Finale Version - Feedback').
2. That's a lot of work, if the prob persists.
3. Thanks for the ftp link.

1. IMO, troubleshooting an outdated version won't help.
2. Well, 5 to 10 minutes.
3. You're welcome.

[=Snake=]

2. That's a lot of work, if the prob persists.

2. Well, 5 to 10 minutes.

To say it clearly: If after having updated to the latest version and the prob still persists, I have to delete that, making a clean install of the latest 17.3. will last an hour or so and right now I don't have that time.

=Snake=

[Asyn]

You started the topic, so it's up to you.

[=Snake=]

You started the topic, so it's up to you.

Nice, thank you.

=Snake=