Author Topic: Please help me.  (Read 1005 times)

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Please help me.
« on: May 22, 2018, 06:02:44 PM »
Hi I was wondering if anyone can help me.

My bank account has been charged £49.99 for an auto renewal that I didnt know was going to happen (I just use the free version). To contact avast I need my order number but I haven't received any confirmation email with the order number which is required in the form to contact them. I cannot contact avast for a refund!

I cant find a UK phone number to call and I even tried calling digital river which handles the transactions and a very rude lady sent me to a dead line. I did not want this software and only put in my card details because I was told I had to in order to keep using for free (Im an idiot I know). My bank wont even do anything about it unless I have contacted avast first which I cant. I just want my money back and then I will leave this horrible service forever. Please please can someone help me?
« Last Edit: May 22, 2018, 06:05:26 PM by John1290 »

Offline Asyn

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Re: Please help me.
« Reply #1 on: May 22, 2018, 06:08:57 PM »
-> https://support.avast.com/article/24/ (Orders and Renewals)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0