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Author Topic: Shields control  (Read 2067 times)

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Offline Michael529

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Shields control
« on: June 29, 2018, 05:59:57 PM »
I turned off the shields (to run a Windows update) by right clicking on the Avast icon in the system tray and selecting “disable until computer is restarted”. The computer restarted but the shields didn’t, and had to be started manually.
On 2 computers both running Windows 10 x64 version 1803, both Avast Free 18.5.2342.
This used to work but the latest version seems to have broken something.
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Offline Alikhan

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Re: Shields control
« Reply #1 on: June 29, 2018, 06:09:03 PM »
I have been unable to reproduce this on Windows 10.

I selected “disable until computer is restarted” and proceeded to restarting the computer. After the restart, the shields were enabled.

« Last Edit: June 29, 2018, 07:45:41 PM by Alikhan »
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Offline Michael529

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Re: Shields control
« Reply #2 on: June 29, 2018, 06:34:15 PM »
Thank you for trying it. I'm actually pleased that this is not a general problem. But I still see it on both my PCs.
Now I know it is there, of course, there is an obvious work-round. Another one of those odd problems that some PCs have and others don't?
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Offline Alikhan

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Re: Shields control
« Reply #3 on: June 29, 2018, 07:40:10 PM »
Could you run a repair and report back:

Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

After the reboot, disable the shields and restart again, do the shields stay disabled?
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Offline Alikhan

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Re: Shields control
« Reply #4 on: June 29, 2018, 07:45:06 PM »
Actually, ignore that. I've just done another reboot and the shield have remained disabled. There's also no warning on the tray icon.

I'll get this escalated now.
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Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Offline Michael529

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Re: Shields control
« Reply #5 on: June 30, 2018, 08:29:05 AM »
Thanks for your persistence and for taking this forward.
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Offline bob3160

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Re: Shields control
« Reply #6 on: July 03, 2018, 04:16:42 PM »
Quote from: Michael529 on June 30, 2018, 08:29:05 AM
Thanks for your persistence and for taking this forward.
I've already reported this bug to the developers as reported here.
https://forum.avast.com/index.php?topic=220143.msg1467723#msg1467723

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Offline MartinZ

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Re: Shields control
« Reply #7 on: July 10, 2018, 07:37:11 AM »
Thanks for reporting. Bug confirmed, we will fix it in next version.
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