Author Topic: Virus definition updates don't update automatically  (Read 8183 times)

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Virus definition updates don't update automatically
« on: August 24, 2018, 09:12:49 PM »
Hi. I have been trying Avast Free. So far I've liked it (after disabling a lot of features).

But since I have been using it I have been warned or just discovered that the Updates for the Virus Definitions are not automatic or happened just a few times.

First time I've noticed it was because I had an exclamation mark in the tray icon and when I clicked on it, Avast GUI opened and suggested to "Resolve" the issue, and it updated after clicking it. Then, I've controlled it and 2 or 3 days and it did not update.

I click the Update button and it does update. If I leave the computer on, for days, locked or not, it doesn't.

I'm attaching screenshots of how it performs. I believe that it does not have to be an issue because it is "free" since that is what shows me the product and gives me an idea of how it works and then I will purchase it eventually.

I use a proxy, but that does not prevent Manual updates. I have searched the forum and the web and have found no answers to one or two similar topics.

I can't think I'm the only one that have this issue.

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Re: Virus definition updates don't update automatically
« Reply #1 on: August 25, 2018, 12:33:40 AM »
Does the program update work with those Proxy settings ???
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Offline Asyn

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Re: Virus definition updates don't update automatically
« Reply #2 on: August 25, 2018, 08:23:03 AM »
Update to the latest version (18.6.2349): https://forum.avast.com/index.php?topic=221320.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Virus definition updates don't update automatically
« Reply #3 on: August 25, 2018, 02:49:08 PM »
Does the program update work with those Proxy settings ???
Yes it works with those proxy settings.

Update to the latest version (18.6.2349): https://forum.avast.com/index.php?topic=221320.0
Doing it, but why? that forum link does not show any fix for that issue.

Offline Asyn

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Re: Virus definition updates don't update automatically
« Reply #4 on: August 25, 2018, 03:29:00 PM »
Update to the latest version (18.6.2349): https://forum.avast.com/index.php?topic=221320.0
Doing it, but why? that forum link does not show any fix for that issue.
Not all fixes are mentioned in the changelog. ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Virus definition updates don't update automatically
« Reply #5 on: August 26, 2018, 12:03:24 AM »
So how do I know that fixes it?

Offline Asyn

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Re: Virus definition updates don't update automatically
« Reply #6 on: August 26, 2018, 12:29:10 AM »
Well, check if your problem is fixed and report back.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Virus definition updates don't update automatically
« Reply #7 on: August 26, 2018, 02:21:41 AM »
Funny dude...

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Re: Virus definition updates don't update automatically
« Reply #8 on: August 26, 2018, 02:46:24 AM »
Just in case it doesn't work, check Virus Update Settings set back to Default, see below:
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

Offline Navvy

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Re: Virus definition updates don't update automatically
« Reply #9 on: August 27, 2018, 12:37:17 AM »
I've had a similar problem on one of my two laptops, so my experience might be useful to you? 

Both laptops are running Windows 10 64-bit, v1803.  Avast Free.  One had received the August Avast program update and was still working correctly.  The other hadn't received it, and was then saying that it hadn't received virus definition updates for a few days.  I tried a manual program update, but it just stuck on "Initialising".

I'm currently on mobile data, with each laptop set to see the network as "Metered".  I don't think this makes any difference - Avast seems to ignore that setting and has always been able to update previously.  When I was using Windows Defender recently, that never seemed to update itself when on a metered connection.  (I didn't try it unmetered.)

After rebooting, and trying several times to get it to update, I gave up and tried to uninstall Avast.  That couldn't be done as it was already trying to update.

I tried using the Avast Clear program, without booting into Safe Mode.  It just kept moving a bar back and forth for an hour but did nothing.  Had to force a reboot, and then google to find how to get into Safe Mode, as Microsoft have disabled the f8 method. 

After properly cleaning Avast off the laptop, I found that Windows Defender didn't want to start up, so I needed to get Avast going again.  I had an off-line installer for the previous (June?) program version, so I installed that successfully.  (Didn't want to pull in 250MB again for a new installer.)

Manual definitions updates worked fine, and I was also able to manually upgrade to the current program version.  Task Manager seemed to indicate that Avast had done an Emergency update during the upgrade.

All seems to be working OK now, though it hasn't been going long enough to see whether automatic updates are working correctly.

One other thing - my wife had alerted me to the problem initially because she'd seen an Avast popup warning about some spyware, but the popup had vanished by the time I got to it, and there seems to be no way to recall earlier warnings - at least not this type of warning.  I've now set popups to stay on screen for 500 secs instead of 20 secs.

Hope that helps.

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Re: Virus definition updates don't update automatically
« Reply #10 on: August 28, 2018, 03:08:12 PM »
Update to the latest version (18.6.2349): https://forum.avast.com/index.php?topic=221320.0

And... no changes. Please see attachment.

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Re: Virus definition updates don't update automatically
« Reply #11 on: August 28, 2018, 03:14:59 PM »
Your image doesn't show your settings which may be helpful.
No update problems here.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Virus definition updates don't update automatically
« Reply #12 on: August 28, 2018, 04:18:25 PM »
Your image doesn't show your settings which may be helpful.
No update problems here.

Same settings here (default).

Offline Asyn

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Re: Virus definition updates don't update automatically
« Reply #13 on: August 29, 2018, 04:43:28 AM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Virus definition updates don't update automatically
« Reply #14 on: August 29, 2018, 03:01:05 PM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Windows 7 SP1, all updates up to date
None
Avira Free


Question: Does it have a logfile like BitDefender where you can see what happened? Like if it tried to update and failed, or succeeded or if it quarantined something, etc?