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Author Topic: Anti-spam not moving spam to junk folder in Outlook  (Read 2774 times)

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Anti-spam not moving spam to junk folder in Outlook
« on: October 12, 2018, 10:13:23 AM »
Hello,

I'm using Avast Internet Security and activated the anti-spam module and Outlook automatic move to junk folder option but the spams are not moved to the junk folder in Outlook.
I'm using Outlook 365 for desktop. The emails are well marked as "***spam*** in the inbox but not moved.

I also tried to make a repair of Avast but it did not help.

Could you help me to solve this ?

Thank you in advance.
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Offline Asyn

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Re: Anti-spam not moving spam to junk folder in Outlook
« Reply #1 on: October 12, 2018, 10:17:05 AM »
Update to the latest version (18.7.2354): https://forum.avast.com/index.php?topic=222453.0
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Anti-spam not moving spam to junk folder in Outlook
« Reply #2 on: October 12, 2018, 10:36:38 AM »
Thank you for your reply.
Unfortunately, I'm already using the latest version mentioned.
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Offline Asyn

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Re: Anti-spam not moving spam to junk folder in Outlook
« Reply #3 on: October 12, 2018, 10:42:34 AM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Anti-spam not moving spam to junk folder in Outlook
« Reply #4 on: October 12, 2018, 10:47:59 AM »
I'm using Windows 10 Pro and Office 365, both up to date.
No other security software installed.
Before Avast, only Windows default anti-virus was enabled.
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Offline Asyn

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Re: Anti-spam not moving spam to junk folder in Outlook
« Reply #5 on: October 12, 2018, 10:48:52 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Anti-spam not moving spam to junk folder in Outlook
« Reply #6 on: October 12, 2018, 10:50:12 AM »
As I mentioned in my first message, I already tried that without success.
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Offline Asyn

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Re: Anti-spam not moving spam to junk folder in Outlook
« Reply #7 on: October 12, 2018, 10:52:44 AM »
Quote from: thenikoos on October 12, 2018, 10:50:12 AM
As I mentioned in my first message, I already tried that without success.
Sorry, my mistake...

1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: Anti-spam not moving spam to junk folder in Outlook
« Reply #8 on: October 12, 2018, 01:04:51 PM »
I just did this procedure but still not working.

Since I made this new installation, I also have an issue with Avast Password in Google Chrome,
it says : "Oops. Unexpected error.
Please go to settings and reinstall the browser extension. "

I did reinstall the extension but it end up with the error :
"We're sorry, there was a problem, make sure you have the latest Avast Passwords desktop application and try again."


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Offline Asyn

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Re: Anti-spam not moving spam to junk folder in Outlook
« Reply #9 on: October 12, 2018, 01:08:37 PM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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