why have avast sold me a program they know has major problems - SLEEP MODE...

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Avast advised me to download the avast un-installer program to a pen drive, (via a second laptop). I booted the broken laptop in safe mode and managed to run the uninstaller from the pen drive. It worked! I was much relieved. Thank you to Avast support.

But - Avast shouldn't be selling a program that had these faults  - brought to their attention a year or more ago, (on this very forum..). Caused me a heck of lot of grief which was unnecessary. My association with avast is now ended.   

[bob3160]

Without knowing exactly what caused the problem, it isn't really fair to blame Avast.
It could have been as simple as a faulty download. One of the reasons I never use the online installer.
Lots of help available in my signature.

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True - and I am not one to download al lot, but you only have to scratch the surface to understand avast have a gotten themselves a bad rep.

Coincidence perhaps, or another bad download - https://forum.avast.com/index.php?topic=211127.0  I will let others decide for themselves. 

Thank you for your advise - I really appreciate your help. But I don't believe I should need to spend the time I did, solving problems lwhen I buy an off the shelf product like this. I learnt a valuable lesson: before I buy anything else which I bring onto my computer, something that I need to rely on - I will do my homework first.

[bob3160]

Trying to prove your point by posting to a link that has absolutely nothing to do with the problem you seem to have encountered,
just makes no sense. If you want to try before you buy, that's easy enough to do except for the free version.
As originally stated, knowing what caused the problem is the only way to lay blame on the true offender.
Without that fact, all we have are assumptions which are never something one should rely on.
Your computer, your choice.

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  Trying to prove my point by posting to a link that has absolutely nothing to do with the problem - you say: well 800 plus persons seem to have taken an interest in reading this - and you responded more than once: you got shares in this company or something - Bob..

Your post presupposes everyone who uses a computer is knowledgeable in maintaining these things, knows where to go and whom to ask when things go wrong - its like expecting everyone who runs a car has more than a passing knowledge other than where the air goes, where to put gas and check the oil.. Perhaps they should but.. not all do.

And lets get this straight. It didn't happen to you - and, I AM BLAMING AVAST.. if its alright with you Bob  and i will continue to assume that because until I responded to a dialogue box which popped up from AVAST promising to speed up my computer for 20 bucks and I pressed the buttons, everything was just fine. I remove avast - all good. Bad download you say - perhaps but do you think I'm goin' risk it again..?!

My computer that's correct, and my choice thank you Bob.

Thanks again for your help - and fyi i searched on other forums with this same question and I was ridiculed by geeks.

Opinions are like noses everyone has one. 

[bob3160]

"Opinions are like noses everyone has one. "
You are certainly entitled to yours.
Have a nice day.

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Thank you Bob.

You have a nice day, too.