Author Topic: Whitelisting on the certificate level  (Read 1165 times)

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Offline msyvash

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Whitelisting on the certificate level
« on: November 04, 2018, 09:01:15 AM »
Hi Avast team

Recently after replacing our code signing certificate, we notified that the Avast antivirus blocks our applications with the new certificate, though last week several files were whitelisted for us by Avast, newly signed files are still being flagged by Avast.  Please, add our certificate to the whitelist, this is required, because our files are often updated and resigned,  unfortunately, every time the antivirus blocks them. This issue prevents our users from running the game from our services. Please, resolve this issue.

If you have any questions or need more information, feel free to contact me. 

Thank you
Best regards

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline msyvash

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Re: Whitelisting on the certificate level
« Reply #2 on: November 04, 2018, 10:00:21 AM »
Thanks for your answer,

I've used these links for whitelisting but did not get any updates about this issue.   

Offline Asyn

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Re: Whitelisting on the certificate level
« Reply #3 on: November 04, 2018, 10:12:58 AM »
Be patient, it's weekend... ;)
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline msyvash

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Re: Whitelisting on the certificate level
« Reply #4 on: November 04, 2018, 10:23:54 AM »
You can download these files with the new certificate by the following link: https://www.dropbox.com/s/ceog7nw3klfnj39/files.zip?dl=0
also, I've attached these files on your site for whitelisting.

Thanks

Offline denics

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Re: Whitelisting on the certificate level
« Reply #5 on: November 06, 2018, 05:22:34 PM »
Hello msyvash, can you please send me your FTP username in a personal message? I will look into it. Thank you!
Denis Konopiský - avast! VirusLab | Android & Windows Malware | VPS Operations | Whitelisting

Offline msyvash

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Re: Whitelisting on the certificate level
« Reply #6 on: November 07, 2018, 08:17:12 AM »
Hello denics,
I've sent you my ftp username