Author Topic: "Unable to load policy" Error during ABA installation  (Read 2410 times)

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Offline Андрей376

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Re: "Unable to load policy" Error during ABA installation
« Reply #30 on: November 27, 2018, 10:31:56 AM »
I turned to technical support, sent everything, but the problem was not solved!

Offline PAID

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Re: "Unable to load policy" Error during ABA installation
« Reply #31 on: December 04, 2018, 09:08:13 AM »
it is still problem on Windows 7.

However Avast(avast_business_antivirus_setup_offline.exe) old version is fine. (w/o Avast agent Master).

Can we download old version of Avast ( <18.6 )  on business.avast.com?
If we can use Avast old version, we can install avast on our clients without trouble.

Regards

Bongkeun

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Re: "Unable to load policy" Error during ABA installation
« Reply #32 on: December 04, 2018, 09:36:52 AM »
It looks like the issue has been found and the devs are working to correct as soon as possible.
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Offline George_S

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Re: "Unable to load policy" Error during ABA installation
« Reply #33 on: December 04, 2018, 10:53:54 AM »
18.8 still have it this problem. Amazing madness. How to install ABA for the new customers when console don't have it links to 18.6?


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Re: "Unable to load policy" Error during ABA installation
« Reply #34 on: December 04, 2018, 04:06:53 PM »
Devs are saying this update from Microsoft needs to be installed on the devices with the issue https://www.catalog.update.microsoft.com/Search.aspx?q=2992611

Can you confirm if installing the update resolves the install error?
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Offline PAID

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Re: "Unable to load policy" Error during ABA installation
« Reply #35 on: December 05, 2018, 03:22:12 AM »
https://www.microsoft.com/ko-kr/download/details.aspx?id=30289

After installing  rvkroots.exe, Avast successfully installed.

Thanks


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Re: "Unable to load policy" Error during ABA installation
« Reply #36 on: December 05, 2018, 10:52:34 AM »
It works for Win7 for one of my customers. But what to do with Win10 and such error? (This update can't help to Win10 because not for Win10).
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Offline Asyn

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Re: "Unable to load policy" Error during ABA installation
« Reply #37 on: December 05, 2018, 11:36:48 AM »
But what to do with Win10 and such error? (This update can't help to Win10 because not for Win10).
Haven't heard of any problems with W10 yet. Are you sure this is related to this thread..??
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Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: "Unable to load policy" Error during ABA installation
« Reply #38 on: December 05, 2018, 11:42:59 AM »
Yes, this problem is present in Windows 10 too.
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Offline Asyn

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Re: "Unable to load policy" Error during ABA installation
« Reply #39 on: December 05, 2018, 11:48:39 AM »
Yes, this problem is present in Windows 10 too.
OK, thanks Infratech.
Win 8.1 [x64] - Avast Premier 19.1.2358.Beta2 - CC 5.50 - MCS - EEK - FF ESR 60.4 [NS/AOS/uBO] - TB 60.3.3 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tsca

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Re: "Unable to load policy" Error during ABA installation
« Reply #40 on: December 05, 2018, 03:14:15 PM »
Yes, this problem is present in Windows 10 too.

For a different reason then. I would guess the computer might be in isolated network for example or domain server without access to the microsoft servers that provides trusted root certificates list.

Take a look at http://woshub.com/updating-trusted-root-certificates-in-windows-10/

Offline Marcelle3

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Avast Business Antivirus "Unable to load policy"
« Reply #41 on: December 06, 2018, 03:58:00 PM »
Avast recommended that we install the Windows Security Update (KB2992611)

https://www.catalog.update.microsoft.com/Search.aspx?q=2992611

The updated proved to show successful for installation on many other clients. This however didnt fix the policy fail issue. We also installed Avast root certificates (provided by them) manually under “trusted root certification authorities” because the auto installed placed them in the wrong file. This however also didnt fix the policy fail issue.

After an analysis of the event logs it was seen that there were multiple DNS failures. This prompted us test with Google's DNS.

This finally resulted in a successful download. It appears that the DNS routing was contributing to the policy failure issue.

This might not help everyone but did fix my installation.