Author Topic: Blue Screen of Death on a Windows 7 laptop  (Read 2164 times)

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Offline 688imaster

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Blue Screen of Death on a Windows 7 laptop
« on: November 21, 2018, 02:56:24 PM »
Shortly after starting a quick scan, my Windows 7 laptop experienced a blue screen of death. After restarting, I went through my normal routine of looking at several websites before trying a scan again. The BSOD reappeared at the exact same place. I tried browsing less than half of the sites I go to and still had a BSOD. I also use Super AntiSpyware and Malwarebytes without the programs interfering with each other.

I have a 6 1/2 year old Asus laptop with Windows 7 Home Premium. Given its age, I occasionally have problems, but nothing like this.

After trying a few fixes, Avast Free Antivirus is a possible cause of the BSOD. It occurs when the quick scan is at 20%. I did update the program yesterday.

Does anyone have any idea how to fix this?

Offline Pondus

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Re: Blue Screen of Death on a Windows 7 laptop
« Reply #1 on: November 21, 2018, 03:54:08 PM »
Have you tried avast repair and reboot?


Offline 688imaster

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Re: Blue Screen of Death on a Windows 7 laptop
« Reply #2 on: November 21, 2018, 04:01:50 PM »
I forgot about that. I'll try that now.

Offline 688imaster

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Re: Blue Screen of Death on a Windows 7 laptop
« Reply #3 on: November 21, 2018, 04:47:06 PM »
Have you tried avast repair and reboot?

I tried that and got a blue screen of death at the exact same place during a quick scan. When it rebooted, I was unable to log in. I was lucky enough to discover a repair option when trying to use safe mode. I did a system restore and am able to use my laptop for now.

I'm not sure what to do.

Offline NON

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Re: Blue Screen of Death on a Windows 7 laptop
« Reply #4 on: November 21, 2018, 04:50:32 PM »
A Japanese user also reported BSoD issue while scanning, saying it starts from today. He/She uses Win7.
Main: Win10 Pro 21H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 22 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 21H1 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline igor

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Re: Blue Screen of Death on a Windows 7 laptop
« Reply #5 on: November 21, 2018, 05:00:11 PM »
Would it be possible to get any dumps? (i.e. recent files from c:\Windows\Minidump folder)  That could provide more information about what happened.

Offline NON

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Re: Blue Screen of Death on a Windows 7 laptop
« Reply #6 on: November 21, 2018, 05:11:55 PM »
I think I reproduced the issue here, dump is being uploaded.
Main: Win10 Pro 21H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 22 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 21H1 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline NON

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Re: Blue Screen of Death on a Windows 7 laptop
« Reply #7 on: November 21, 2018, 05:14:02 PM »
Minidump (on FTP)
[NON]_112218-31247-01.dmp
Main: Win10 Pro 21H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 22 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 21H1 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

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Re: Blue Screen of Death on a Windows 7 laptop
« Reply #8 on: November 21, 2018, 05:17:21 PM »
i have a same problem as 688imaster, only differece is that my laptop is 3 years old..i asked for an advice in topik New version https://forum.avast.com/index.php?topic=223244.0 because problems started after avast did make updates by itself, without asking for permission.
I got an advice to try this...but it wasnn't helpfull in my case...maybe it can be to somebody else

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Offline igor

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Re: Blue Screen of Death on a Windows 7 laptop
« Reply #9 on: November 21, 2018, 05:20:57 PM »
NON: Thanks a lot, I passed it to the developers.

Offline 688imaster

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Re: Blue Screen of Death on a Windows 7 laptop
« Reply #10 on: November 24, 2018, 05:25:15 AM »
I saw earlier that the issue had been fixed and that the update was released. However, I got another blue screen of death during a smart scan. I made sure that Avast was updated. I'm not sure if I was supposed to restart my laptop first.

I tried to upload the dump, but I don't understand how to do it.

Offline bob3160

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Re: Blue Screen of Death on a Windows 7 laptop
« Reply #11 on: November 24, 2018, 04:41:31 PM »
I saw earlier that the issue had been fixed and that the update was released. However, I got another blue screen of death during a smart scan. I made sure that Avast was updated. I'm not sure if I was supposed to restart my laptop first.

I tried to upload the dump, but I don't understand how to do it.
When in doubt, always reboot. A restart can't hurt but can certainly fix a multitude of problems
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