Author Topic: HELP! How do you get a response from Avast?  (Read 754 times)

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Offline Kate52

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HELP! How do you get a response from Avast?
« on: December 22, 2018, 01:09:17 PM »
Does anyone know how you can actually contact someone at Avast? I made a stupid error when I made my purchase (I gave the wrong email address) so I have not received my confirmation email or order ID and the products I've purchased aren't working. I have now filled out 3 of the online forms, the last one requesting a refund. I have had no response to any of them. I have even resorted to messaging them on Twitter with no response.

How on earth do you actually speak to someone??

Offline DavidR

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Re: HELP! How do you get a response from Avast?
« Reply #1 on: December 22, 2018, 03:03:22 PM »
The telephone support is handled by a 3rd party company and they can't handle payment issues as they aren't able to access that (data) side of it.

Submit a support ticket https://support.avast.com/en-ww/contact/sales in your case select the Billing, payment, or license issues option - and then the I have a different billing or license issue and click Next and follow.

Support tickets are handled on a First In First Out and can take between 5 and 10 working days, depending on payment method.  Whatever you do don't submit multiple tickets as this throws you back in the line.

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Offline Kate52

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Re: HELP! How do you get a response from Avast?
« Reply #2 on: December 23, 2018, 02:08:20 AM »
Many thanks.

Offline DavidR

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Re: HELP! How do you get a response from Avast?
« Reply #3 on: December 23, 2018, 02:35:21 AM »
You're welcome.

Now that you have requested a refund within the 30 days, you are entitled to a refund, it is the submission of the refund that is the time frame not the repayment, etc.  Given the time of year it could take a little longer.

WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.1.2360/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline silviwaj

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Re: HELP! How do you get a response from Avast?
« Reply #4 on: December 27, 2018, 10:02:10 PM »
Hi, I have canceled my automatic renovation and I want to delete my credit card details. How can I make that? I don't find how. Thanks in advance. Silvia