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HELP! How do you get a response from Avast?
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Topic: HELP! How do you get a response from Avast? (Read 2783 times)
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Kate52
Newbie
Posts: 2
HELP! How do you get a response from Avast?
«
on:
December 22, 2018, 01:09:17 PM »
Does anyone know how you can actually contact someone at Avast? I made a stupid error when I made my purchase (I gave the wrong email address) so I have not received my confirmation email or order ID and the products I've purchased aren't working. I have now filled out 3 of the online forms, the last one requesting a refund. I have had no response to any of them. I have even resorted to messaging them on Twitter with no response.
How on earth do you actually speak to someone??
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 89061
No support PMs thanks
Re: HELP! How do you get a response from Avast?
«
Reply #1 on:
December 22, 2018, 03:03:22 PM »
The telephone support is handled by a 3rd party company and they can't handle payment issues as they aren't able to access that (data) side of it.
Submit a support ticket
https://support.avast.com/en-ww/contact/sales
in your case select the Billing, payment, or license issues option - and then the I have a different billing or license issue and click Next and follow.
Support tickets are handled on a First In First Out and can take between 5 and 10 working days, depending on payment method. Whatever you do don't submit multiple tickets as this throws you back in the line.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
Kate52
Newbie
Posts: 2
Re: HELP! How do you get a response from Avast?
«
Reply #2 on:
December 23, 2018, 02:08:20 AM »
Many thanks.
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 89061
No support PMs thanks
Re: HELP! How do you get a response from Avast?
«
Reply #3 on:
December 23, 2018, 02:35:21 AM »
You're welcome.
Now that you have requested a refund within the 30 days, you are entitled to a refund, it is the submission of the refund that is the time frame not the repayment, etc. Given the time of year it could take a little longer.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
silviwaj
Newbie
Posts: 1
Re: HELP! How do you get a response from Avast?
«
Reply #4 on:
December 27, 2018, 10:02:10 PM »
Hi, I have canceled my automatic renovation and I want to delete my credit card details. How can I make that? I don't find how. Thanks in advance. Silvia
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HELP! How do you get a response from Avast?