Author Topic: Free version - Not updating won't uninstall.  (Read 799 times)

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Offline kwfoster

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Free version - Not updating won't uninstall.
« on: January 04, 2019, 08:59:34 PM »
My virus definitions are out of date, last update shows 11/2018.  It shows that I need to update, and in fact shows the update is in progress, step 1 of 3.  Can't get it to move from there. 

I have tried to Repair - it said it successfully repaired it and had me reboot.  Still doesn't work.
I have tried to delete and re-install - says setup is already running, please try again later.  (says so after reboot too)  Tried again later, same message.

When I try to delete, it offers a log or exit.  I hit the log, and the log viewer is BLANK. 

So I cant uninstall it and I can't update it.  Any help or suggestions? 



Offline kwfoster

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Re: Free version - Not updating won't uninstall.
« Reply #1 on: January 04, 2019, 09:00:51 PM »
Also, your website verification requires 2018 instead of 2019 to post!!  Guess we are starting the year over again. 

Offline mchain

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Re: Free version - Not updating won't uninstall.
« Reply #2 on: January 05, 2019, 07:40:24 AM »
Forum glitch.

Follow bob3160's advice in link:  https://forum.avast.com/index.php?topic=224247.msg1488827#msg1488827
Even tho the topic is different, the fix is the same.

I'd also make a point of using the offline installer.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.