Author Topic: Issues with Avast  (Read 7431 times)

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Offline Hyperwolf122

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Issues with Avast
« on: February 07, 2019, 01:48:55 AM »
I am reposting this in this page since I posted it in the virus and worms page instead of this one accidentally, so my machine is clean of viruses I also have Malwarebytes (it's the free version) and so nothing is blocking it from downloading, I decided to delete Avast cause it wouldn't open and had a error saying "this application has failed to start because it's side by side configuration is incorrect"'so I deleted it and tried to reinstall it which failed and got the error "there was an error while completing the setup process" and used Avasts uninstall tool and thought it was cause of my bad internet so I tried the offline installer and it still failed and got the error "there was an error while completing the setup process" and changed my dns to googles dns which failed cause I got the same error as last time, can someone please help me

Offline Asyn

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Re: Issues with Avast
« Reply #1 on: February 07, 2019, 05:21:42 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Hyperwolf122

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Re: Issues with Avast
« Reply #2 on: February 07, 2019, 04:18:39 PM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?



Avast free antivirus, I'm unsure what version I had before I deleted it I haven't updated it in awhile due to my slow internet but I'm trying to install the newest version. I'm using Windows 10 and my PC is a 64 bit, I have Malwarebytes, Malwarebytes adwcleaner, and FRST, I haven't used any other av before avast on this pc
« Last Edit: February 07, 2019, 04:24:53 PM by Onyxwolf »

Offline Pondus

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Re: Issues with Avast
« Reply #3 on: February 07, 2019, 04:59:59 PM »
Quote
and FRST,
attach fresh FRST diagnostic logs here (frst.txt and addition.txt)



Offline Hyperwolf122

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Re: Issues with Avast
« Reply #4 on: February 07, 2019, 05:59:35 PM »
heres the addition.txt log since it's only letting me post one attachment at a time

Offline Hyperwolf122

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Re: Issues with Avast
« Reply #5 on: February 07, 2019, 06:00:26 PM »
heres the FRST log

Offline Pondus

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Re: Issues with Avast
« Reply #6 on: February 07, 2019, 06:02:19 PM »
just under the "attach file" it say  (more attachments)   ;)


Anyway log expert @Sass Drake is notified, it may take hours before he is online


Offline Hyperwolf122

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Re: Issues with Avast
« Reply #7 on: February 07, 2019, 06:11:33 PM »
Thank you!  :D and is it safe for me to use the pc without avast until this is fixed? I'm using a family pc and someone needs on the pc

Offline Pondus

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Re: Issues with Avast
« Reply #8 on: February 07, 2019, 06:17:36 PM »
Your log say avast is installed and up to date

=============================================================
AV: Avast Antivirus (Enabled - Up to date) {8EA8924E-BC81-DC44-8BB0-8BAE75D86EBF}
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Avast Antivirus (Enabled - Up to date) {35C973AA-9ABB-D3CA-B100-B0DC0E5F2402}

=============================================================


@Sass Drake will take it from here when online






Offline Hyperwolf122

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Re: Issues with Avast
« Reply #9 on: February 07, 2019, 06:22:57 PM »
Okay! Thank you :D

Offline Sass Drake

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Re: Issues with Avast
« Reply #10 on: February 07, 2019, 08:18:27 PM »
I'm doing this only because Avast Removal tool didn't uninistall Avast.

  • Open Notepad (click Start button -> type notepad.exe -> press Enter)
  • Copy text from code block below and paste it into Notepad
Code: [Select]
R3 aswbIDSAgent; C:\Program Files\AVAST Software\Avast\aswidsagent.exe [7834368 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [357816 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswArDisk; C:\WINDOWS\System32\drivers\aswArDisk.sys [37304 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswArPot; C:\WINDOWS\System32\drivers\aswArPot.sys [203488 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswbidsdriver; C:\WINDOWS\System32\drivers\aswbidsdriver.sys [223056 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswbidsh; C:\WINDOWS\System32\drivers\aswbidsh.sys [196264 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswblog; C:\WINDOWS\System32\drivers\aswblog.sys [320888 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswbuniv; C:\WINDOWS\System32\drivers\aswbuniv.sys [58160 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswElam; C:\WINDOWS\System32\drivers\aswElam.sys [15488 2019-02-05] (Microsoft Windows Early Launch Anti-malware Publisher -> AVAST Software)
R1 aswHdsKe; C:\WINDOWS\System32\drivers\aswHdsKe.sys [239808 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
S3 aswHwid; C:\WINDOWS\System32\drivers\aswHwid.sys [46584 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswKbd; C:\WINDOWS\System32\drivers\aswKbd.sys [42488 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R2 aswMonFlt; C:\WINDOWS\System32\drivers\aswMonFlt.sys [166792 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswRdr; C:\WINDOWS\System32\drivers\aswRdr2.sys [111992 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswRvrt; C:\WINDOWS\System32\drivers\aswRvrt.sys [88144 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswSnx; C:\WINDOWS\System32\drivers\aswSnx.sys [1034056 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswSP; C:\WINDOWS\System32\drivers\aswSP.sys [474648 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R2 aswStm; C:\WINDOWS\System32\drivers\aswStm.sys [218056 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswVmm; C:\WINDOWS\System32\drivers\aswVmm.sys [380144 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
  • Go to File -> Save As
  • Make sure that  UTF-8 is selected as Encoding (left side of Save button)
  • Save it as fixlist.txt on Desktop
  • Open again FRST and click on button Fix
  • Wait until FRST finishes
  • fixlog.txt should be genereted and opened. Attach it your post and wait further instructions.





After this try again to uninstall Avast.

Offline Hyperwolf122

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Re: Issues with Avast
« Reply #11 on: February 07, 2019, 08:55:54 PM »
I did it and let it restart but got "your PC ran into a problem let us restart for you" as its starting up, is this bad??

Offline Hyperwolf122

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Re: Issues with Avast
« Reply #12 on: February 07, 2019, 08:56:27 PM »
It's preparing automatic repair did I damage anything?

Offline Sass Drake

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Re: Issues with Avast
« Reply #13 on: February 07, 2019, 08:58:26 PM »
I hope that we haven't damaged anything. Please inform me does it managed to restart or it is still repairing.

Offline Hyperwolf122

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Re: Issues with Avast
« Reply #14 on: February 07, 2019, 09:00:12 PM »
I hope we haven't damaged anything either, has this happened before? And what do we do if it has damaged anything?