on free trial, refusing to let me cancel my auto-renewal due 26th Feb 2019

[n.owens.us2]

I took out a free trial on 2 avast items. 

Both are due renew on 26th Feb 2019.   

I have tried to cancel them both via the 'my account' facility - it has refused to let me do so, saying "We're sorry, we couldn't cancel your Auto-renewal subscription." 

I'm less than impressed. 

Kindly confirm that my auto-renewal has been canceled and that I will not be charged on 26th Feb 2019. 

[Pondus]

I guess you used the 60day trail?,  belive there is a 30day trail that dont ask for credit card info?

Anyway i would never use a trail that ask for credit card info


Maybe this help ?
Canceling automatic renewal of an Avast subscription
https://support.avast.com/en-eu/article/Cancel-auto-renewal

[MrDJ]

did you have to put your credit/debit card details in and did you use paypal.
if so try canceling in paypal.
if not then best wait for a mod to advise.

[Asyn]

-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

[BWhit]

Hi n.owens.us2,

I'm sorry for the delay in responding to you. I can confirm that both of the trials were cancelled on Feb/10/2019 and you will not be charged for the full subscriptions.