Author Topic: Version 19.x  (Read 1934 times)

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Offline tomsc

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Re: Version 19.x
« Reply #15 on: April 15, 2019, 06:43:30 PM »
@K.J. Do we have a support package id from you?

Offline Grupo SACIA

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Re: Version 19.x
« Reply #16 on: May 06, 2019, 05:57:11 PM »
We have several issues updating to this version (Avast Business Pro) from 18.xx. On some pc's, all in the same network, update works, but extremely slow.
On some other pc's the update stops and says "host unreachable" or sometimes it says "dns resolving".
On a few other pc's, while searching for updates from within Avast, it just says "Preparing 1/3..." and doesn't do anything.
Every pc is on the same network, using the same dns and the same configuration.
What is happening Avast???
We need a solution to this problem as we can not stay with a several days old virus definition update!

Offline Grupo SACIA

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Re: Version 19.x
« Reply #17 on: May 07, 2019, 10:56:54 AM »
Well it looks like Avast has done something, today the updates started to work as normal again, and we haven't change anything on our side.

Offline mickey.b

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Re: Version 19.x
« Reply #18 on: May 07, 2019, 10:45:18 PM »
Well it looks like Avast has done something, today the updates started to work as normal again, and we haven't change anything on our side.

I apologize for the issue you were having, I'm glad to hear that the 18.x to 19.3 update is working now. If you continue to experience issues, please submit a case at https://www.avast.com/business-support-contact
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support