License renewal not working

[bob3160]

Renewing Avast Free for another year.
Follow the instructions outlined here:
https://youtu.be/Gdf-U45nrQc

[jbpqhr]

Renewing Avast Free for another year.
Follow the instructions outlined here:
https://youtu.be/Gdf-U45nrQc

It does not work! I've done it more than 20 times!

[bob3160]

Renewing Avast Free for another year.
Follow the instructions outlined here:
https://youtu.be/Gdf-U45nrQc

It does not work! I've done it more than 20 times!

Doesn't work where, what message if any are you getting or, what aren't you able to do?

[Asyn]

Hi guys, it's fixed in the latest beta, see changelog...

Hi everyone,

new beta version 19.5.2375 (build 19.5.4365) is released.

What was fixed
- DnD mode will not spam, that new app was added, every time Opera is updated
- Licenses - Fixed creating/extending of Free licenses before their expiration date

[chris...]

Renewing Avast Free for another year.
Follow the instructions outlined here:
https://youtu.be/Gdf-U45nrQc

It does not work! I've done it more than 20 times!

Doesn't work where, what message if any are you getting or, what aren't you able to do?

As he said #22 (and screenshots)

I click on the activation I choose free then I refuse the paid version and everything goes back to the starting point.

I choose free -> button "select"
I refuse the paid version -> "no thanks" or "cross"
back to the starting point -> 30 days remaining
It's pretty clear to me that he followed your video, but it's not enough to renew his license for a year.


Sorry, but that's not because avast said he has fixed the problem  (#42) that it is definitely for all.

As proof, the answer of asyn with the changelog of the beta version.
If the fix had already been formally established in the dev version(19.4)
, there would be no need to integrate it into the next beta version(19.5) 

[jbpqhr]

Renewing Avast Free for another year.
Follow the instructions outlined here:
https://youtu.be/Gdf-U45nrQc

It does not work! I've done it more than 20 times!

Doesn't work where, what message if any are you getting or, what aren't you able to do?

As he said #22 (and screenshots)

I click on the activation I choose free then I refuse the paid version and everything goes back to the starting point.

I choose free -> button "select"
I refuse the paid version -> "no thanks" or "cross"
back to the starting point -> 30 days remaining
It's pretty clear to me that he followed your video, but it's not enough to renew his license for a year.


Sorry, but that's not because avast said he has fixed the problem  (#42) that it is definitely for all.

As proof, the answer of asyn with the changelog of the beta version.
If the fix had already been formally established in the dev version(19.4)
, there would be no need to integrate it into the next beta version(19.5) 

Exactly!

[MartinZ]

we will check it

[Jiří Šamánek]

Hi,
so I tested manual extending of Free licenses

A) extension of 30days Free to 1year Free
1) install avast Free (version 19.4) from www.avast.com (you have 30days of Free license, you can check it in MyLicenses)
2) button "Activate" in Main UI
3) button "Select" Free
4) refuse paid offer (no thanks or "X")
5) go to MyLicenses - there is correct expiration (1year)
(For button "Activate" to change to "Upgrade" you need to restart PC, restart of UI is not enough)


B) extension of 1year Free to another year of Free
1) Have 1year Free license with less than 5 days till expiration
2) red button "Activate" in Main UI or button "Select" on expiration dialog
3) button "Select" Free
4) refuse paid offer ("X")
5) go to MyLicenses - there is correct expiration (1year)
(again for UI to fully refresh, you need to restart your PC)

So this manual extending of Free licenses works just fine according to my testing.
If you have some problems with it, please send me your logs (whole folder c:\ProgramData\AVAST Software\Avast\log\)
and I can go through them and try to find out whats the problem in your specific scenario.

Thank you,
Regards
Jiri Samanek
jiri.samanek@avast.com