Author Topic: Avast won't uninstall and interface won't open.  (Read 1912 times)

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Offline drumblitzedm

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Avast won't uninstall and interface won't open.
« on: May 10, 2019, 11:52:39 PM »
For some unknown reason, I found my Avast disabled some time around a week ago (didn't find this forum until now.) When I try to open the interface, it just says "Loading... This Shouldn't Take Long" and just stays like that perpetually, never opening. I did some research and multiple sources suggested uninstalling Avast and then reinstalling it, but guess what? When I go into control panel> uninstall a program> right click on Avast> click uninstall, It does absolutely nothing. I don't get prompted to uninstall it and nothing opens or changes. What is going on? I just want Avast enabled again and back to normal.

Offline Asyn

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Re: Avast won't uninstall and interface won't open.
« Reply #1 on: May 11, 2019, 07:05:01 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline drumblitzedm

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Re: Avast won't uninstall and interface won't open.
« Reply #2 on: May 11, 2019, 04:12:31 PM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Free, Windows 7 32 bit, Nothing else but combofix which was downloaded after this issue occurred, Avast is the only antivirus I've used.

Offline Asyn

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Re: Avast won't uninstall and interface won't open.
« Reply #3 on: May 11, 2019, 04:58:35 PM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jed6

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Re: Avast won't uninstall and interface won't open.
« Reply #4 on: May 13, 2019, 06:14:49 AM »
I also have this problem on a Win10 64 bit PC
Avast has 3 incidents of 'avast installer' open in the background and does not allow me to uninstall.
I have tried the 'Avast antivirus clear' program but it does not run - it only shows the 'loading' bar.
Help!