Author Topic: Avast keeps blocking or generating DNS problems  (Read 11532 times)

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Offline raverlof

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Re: Avast keeps blocking or generating DNS problems
« Reply #15 on: May 27, 2019, 11:20:09 AM »
omg that support thing is so buggy....lol tryed 5 times...always crashing lol

hopefully they fix it in the new update then ?

or what other options do we have ??

thanksss
« Last Edit: May 27, 2019, 11:34:22 AM by raverlof »

Offline Asyn

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Re: Avast keeps blocking or generating DNS problems
« Reply #16 on: May 27, 2019, 12:10:35 PM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline raverlof

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Re: Avast keeps blocking or generating DNS problems
« Reply #17 on: May 30, 2019, 06:39:13 AM »
anybody got answer and solution ? .(

Offline HK

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Re: Avast keeps blocking or generating DNS problems
« Reply #18 on: May 30, 2019, 11:01:05 AM »
Hello raverlof,

Thank you for reporting the issue.
Could you please help us with investigation by providing some data?

Please enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging)
Reproduce the issue (when DNS is not working).

Create a support package (https://support.avast.com/en-eu/article/Submit-support-file) and post the ID here. If the support package does not work for you, could you please zip whole log folder located in C:\ProgramData\AVAST Software\Avast\log and send it directly to me?

Thank you very much,
HK

Offline raverlof

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Re: Avast keeps blocking or generating DNS problems
« Reply #19 on: May 30, 2019, 11:48:10 PM »
i did submit a ticket...but still no answe...
but i will do it again...
since i'm just making it work deactivating and activating the shields :)

thanks

Offline raverlof

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Re: Avast keeps blocking or generating DNS problems
« Reply #20 on: May 31, 2019, 12:30:21 PM »
i think the same update that blocks all this internet connectivity problems, blocks avast to send the support ticket with the avastsupport tool...
because i've tryed like 10 times and always ends up freezing in one point or another :(

Offline Asyn

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Re: Avast keeps blocking or generating DNS problems
« Reply #21 on: May 31, 2019, 12:46:08 PM »
i think the same update that blocks all this internet connectivity problems, blocks avast to send the support ticket with the avastsupport tool...
because i've tryed like 10 times and always ends up freezing in one point or another :(
If the support package does not work for you, could you please zip whole log folder located in C:\ProgramData\AVAST Software\Avast\log and send it directly to me?

Thank you very much,
HK
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline raverlof

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Re: Avast keeps blocking or generating DNS problems
« Reply #22 on: June 02, 2019, 12:10:58 AM »
pm send :) thanks
« Last Edit: June 02, 2019, 12:40:57 AM by raverlof »

Offline bob3160

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Re: Avast keeps blocking or generating DNS problems
« Reply #23 on: June 02, 2019, 12:17:21 AM »
how do I send you a message and the log folder ?
Actually you can't because the PM function doesn't allow attaching files.
You could upload the file to your Google Drive or similar and share a link to that file with him via a PM.
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Offline Anton54

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Re: Avast keeps blocking or generating DNS problems
« Reply #24 on: June 02, 2019, 12:31:12 AM »
It seems that I get the same problem (Avast Free). Likely Avast blocks DNS during its updates.

Offline raverlof

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Re: Avast keeps blocking or generating DNS problems
« Reply #25 on: June 03, 2019, 04:47:48 PM »
anybody got an answer? :(