Thanks for a nicely formulated reply.
(Nice because: I have previously sent mails with questions regarding a potential second license for Security Line that you never have replied to. But it seems like if it's done publicly, you will do.... Note: I do not ever mail to any no-reply mails)
However, the license I am referring to in this subject does not even show up on my license page. Unless you are listing them wrongly (as for expiry dates and names). There only shows the Avast Secure Line x 2 (whereof one runs out on the 17th of June). Not the Avast Security Pro (which seems to run out tomorrow, 12th of june). And it's impossible to even log in from the pro app since you won't recognize any of the two emails used or the any of the license numbers received (expired or active ones. And yes, all of them are stored properly).
As for the trials of your VPN-servive (Secure Line) : one was downloaded first. then another trial to another person's mobile where they license key later was used from the first one + renewal denied for the second one (or vice versa - it doesn't matter). Still it seems like you charged me twice or optionally you have charged me for one (1) VPN-servive + the Security Pro without stating that I have it (yes I do still have it), not recognizing any used mail used or license number/key etc. I don't have time right now to go back ad check charges to my card 10-12 months ago, i.e. if you've charged 3 times or just two.
The Avast Security Pro was not set for auto-renewal! And that's the one I'm referring to. If by mistake set for the Security Line, take it away! Or are you confusing me with the naming of your sold products?
As offered from you: Take away any renewal that you might have listed for Security Line AND Avast Security Pro. Please confirm primarily to my mail listed with you (as that is the legally binding reply) and you might reply here too if you want to.
Hello Christian,
I can see that you have two licenses with us, registered to two different email addresses. Both licenses began as 60-day trial licenses, which require you to agree to the auto-renewal at the time of registering for the trial. You have previously cancelled the auto-renewal for the license registered to the email address that you are registered to this forum with, but the auto-renewal was never cancelled for the second license.
As regards the card details, your payment card company provided updated details when the new card was activated - it is standard practice for Visa, MasterCard and American Express to provide this information to merchants with whom you have a subscription. If you speak to your bank/card issuer, you may be able to opt out of this update service.
As the renewal has been processed very recently, I can cancel the license and refund the payment for you under our 30-day no questions refund policy. Please let me know if you would like me to do this for you.
