Hi Paroots :
Even after "uninstalling" Norton from Add/Remove AND
running the SymNRT "Removal Tool", I recommend using
your friend's "Search > All files and folders", using the
search "term" "Symantec" & later "Norton" & "Delete" all
appropiate items. And you may want to use a registry
cleaner to remove entries there !?
After Avast is installed & updated, it would be best to go
through the "Settings" and conform them to your friend's
computer, especially the 2 "Update" categories.