Author Topic: issue updating with local device  (Read 1365 times)

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Offline ADNAN9

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issue updating with local device
« on: July 29, 2019, 08:32:31 AM »

we are having issue on updating local devices for most PCs in our company , console can read every single PC and can show the status for all

i was reading on this page to see around this issue
https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Management-Console-Troubleshooting-Guide#update

while i was following the steps on the page , the step 6 asks to verify existing files on the local update server on a specific path ,
on this path ": C:\ProgramData\CloudCare\AVAST Software\Business Agent\updates" as we are having Console Version 6
but this bath is not there , also the files are not there

when i checked on our local server " C:\ProgramData\CloudCare" i found these 2 folders only " AvastCloudCareInstall" and " logs"
when i go inside " AvastCloudCareInstal " there is " updates " folder but that is empty

so when this path is not there , shall i make it manually , even thought, i created this path then i restated the server , then i tried thru the browser " as step 7 says " also no response ,     

please help me on how to resolve our issue on updating local PCs thru console ,

 thanks


 






Online mickey.b

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Re: issue updating with local device
« Reply #1 on: July 29, 2019, 04:02:20 PM »

we are having issue on updating local devices for most PCs in our company , console can read every single PC and can show the status for all

i was reading on this page to see around this issue
https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Management-Console-Troubleshooting-Guide#update

while i was following the steps on the page , the step 6 asks to verify existing files on the local update server on a specific path ,
on this path ": C:\ProgramData\CloudCare\AVAST Software\Business Agent\updates" as we are having Console Version 6
but this bath is not there , also the files are not there

when i checked on our local server " C:\ProgramData\CloudCare" i found these 2 folders only " AvastCloudCareInstall" and " logs"
when i go inside " AvastCloudCareInstal " there is " updates " folder but that is empty

so when this path is not there , shall i make it manually , even thought, i created this path then i restated the server , then i tried thru the browser " as step 7 says " also no response ,     

please help me on how to resolve our issue on updating local PCs thru console ,

 thanks

I apologize, and I will update this KBA asap. Currently, these updates should be stored at C:\ProgramData\CloudCare\AvastCloudCareInstall\updates\ if your client versions is 19.3 or newer as shown in the attached screenshot...

- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support

Offline ADNAN9

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Re: issue updating with local device
« Reply #2 on: July 30, 2019, 09:35:28 AM »
many thanks for updating

anyway when i checked the path in local update server "C:\ProgramData\CloudCare\AvastCloudCareInstall\updates\" there were no files on it
so i downloaded 2 files mentioned in the link above , then i tried to update virus definitions in the some clients installed avast 19.6 thru console 6.0.14 , after a while it requested a restart for these clients , after restating non of them are updated ,

i did a restart to the server which i downloaded the 2 files on it , then when i checked the updates folder i noticed the files are gone , they are not there after the restart, is this normal ??

also can you check the step no 7 from the link , it's not working !!

from the image you attached you have a lot of files under the "updates" folder ,  any of these are related for updating ??


thanks in advance

     
« Last Edit: July 30, 2019, 09:43:20 AM by ADNAN9 »

Online mickey.b

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Re: issue updating with local device
« Reply #3 on: August 07, 2019, 12:11:03 AM »
many thanks for updating
anyway when i checked the path in local update server "C:\ProgramData\CloudCare\AvastCloudCareInstall\updates\" there were no files on it
so i downloaded 2 files mentioned in the link above , then i tried to update virus definitions in the some clients installed avast 19.6 thru console 6.0.14 , after a while it requested a restart for these clients , after restating non of them are updated ,
i did a restart to the server which i downloaded the 2 files on it , then when i checked the updates folder i noticed the files are gone , they are not there after the restart, is this normal ??
thanks in advance

The screenshot I attached is my Server 2016 VM that I have designated as the local update server, so that's the update files that I have. The servers.def.vpx file is located in the C:\ProgramData\CloudCare\AvastCloudCareInstall\updates\iabs folder (see attached screenshot).

also can you check the step no 7 from the link , it's not working !!
from the image you attached you have a lot of files under the "updates" folder ,  any of these are related for updating ??

Step #7...
Quote
In a web browser on the local device, verify that the Avast Business Antivirus Managed clients can download updates from the local update server using the URLs below:
  • http://IPofMirrorHere:4158/iabs/servers.def.vpx
  • http://IPofMirrorHere:4158/iabs/prod-pgm.vpx
Except replace the IPofMirrorHere above with either the FQDN and/or IP address of your local update server
...is your own local update server's IP address, and we don't have a way to check that unless we were remoted into one of your devices and the update server. You may wish to create a case at https://www.avast.com/business-support-contact
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support