Author Topic: Avast Cleanup Premium не запускается  (Read 3428 times)

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Offline Евгений265

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Avast Cleanup Premium не запускается
« on: September 09, 2019, 11:00:00 PM »
С тех пор как согласился на пробные 60 дней avast cleanup premium не запускается ни одна их программ Avast, что делать? На письма в техподдержку они тоже не отвечают

журналы проверки:

 00:04:39 Application version: 19.1.7734.0
 00:04:39 Currently logged on user "scopa", is admin: true
 00:04:39 This program is run under "scopa" account
 00:04:39
OS name: Windows 10 (10.0.18362) x64
OS version: 10.0.18362  SP: 0
OS platform: x64
OS product type: 48
Workstation/Server: Workstation

 00:04:39 Service: CleanupPSvc State: RUNNING StartType: AUTO

 00:04:39 **********************************************************************
 00:04:39 User id (email address): scopa2@mail.ru
 00:04:39 **********************************************************************
 00:04:39
Testing path C:\Program Files (x86)\AVAST Software\Avast Cleanup
 00:04:39
----------------------------------------------------------------------
Permissions for TrustedInstaller
Y   DELETE         
Y   READ_CONTROL      
Y   WRITE_DAC      
Y   WRITE_OWNER      
Y   SYNCHRONIZE      
----------------------------------------------------------------------
 00:04:39
----------------------------------------------------------------------
Permissions for СИСТЕМА
Y   DELETE         
Y   READ_CONTROL      
Y   WRITE_DAC      
Y   WRITE_OWNER      
Y   SYNCHRONIZE      
----------------------------------------------------------------------
 00:04:39
----------------------------------------------------------------------
Permissions for Администраторы
Y   DELETE         
Y   READ_CONTROL      
Y   WRITE_DAC      
Y   WRITE_OWNER      
Y   SYNCHRONIZE      
----------------------------------------------------------------------
 00:04:39
----------------------------------------------------------------------
Permissions for Пользователи
-   DELETE         
Y   READ_CONTROL      
-   WRITE_DAC      
-   WRITE_OWNER      
Y   SYNCHRONIZE      
----------------------------------------------------------------------
 00:04:39
----------------------------------------------------------------------
Permissions for СОЗДАТЕЛЬ-ВЛАДЕЛЕЦ
-   DELETE         
-   READ_CONTROL      
-   WRITE_DAC      
-   WRITE_OWNER      
-   SYNCHRONIZE      
----------------------------------------------------------------------
 00:04:40
----------------------------------------------------------------------
Permissions for ВСЕ ПАКЕТЫ ПРИЛОЖЕНИЙ
-   DELETE         
Y   READ_CONTROL      
-   WRITE_DAC      
-   WRITE_OWNER      
Y   SYNCHRONIZE      
----------------------------------------------------------------------
 00:04:40
----------------------------------------------------------------------
Permissions for ВСЕ ОГРАНИЧЕННЫЕ ПАКЕТЫ ПРИЛОЖЕНИЙ
-   DELETE         
Y   READ_CONTROL      
-   WRITE_DAC      
-   WRITE_OWNER      
Y   SYNCHRONIZE      
----------------------------------------------------------------------
 00:04:42 Gathering logs from msinfo32.exe, please wait...
 00:06:08 msinfo32.exe finished
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\avast5.ini
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\tuneupcfg.ini
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\TUProgMan.10.tudb
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\TUProgManagerCache.10.tudb
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\Amsi.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\BCUEngine-trace.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\BCUEngine.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\BugReport.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\event_manager.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\gf2engine.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\gf2hlp.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\license.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\opm.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\SWCUEngine.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\swhealthex.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\TuneupSvc.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Tuneup\log\TuneupUI.log
 00:06:08 Found file C:\ProgramData\AVAST Software\Subscriptions\license.avastgf
 00:06:08 Found file C:\ProgramData\AVAST Software\Subscriptions\license.avastlic
 00:06:08 Found file C:\Program Files (x86)\AVAST Software\Avast Cleanup\Setup\config.def
 00:06:08 Found file C:\Program Files (x86)\AVAST Software\Avast Cleanup\Setup\servers.def
 00:06:08 Found file C:\Program Files (x86)\AVAST Software\Avast Cleanup\Setup\setup.ini
 00:06:08 Found file C:\WINDOWS\Sysnative\winevt\Logs\Application.evtx
 00:06:08 Found file C:\WINDOWS\Sysnative\winevt\Logs\System.evtx
 00:06:08 Found file C:\WINDOWS\Sysnative\winevt\Logs\Setup.evtx
 00:06:10 Found file C:\Users\scopa\AppData\Local\Temp\tulogcol\processes.log
 00:06:10 Found file C:\Users\scopa\AppData\Local\Temp\tulogcol\msinfo32-report.nfo
 00:06:10 Found file C:\Users\scopa\AppData\Local\Temp\tulogcol\ipconfig-all.txt
 00:06:13 Found file C:\Users\scopa\AppData\Local\Temp\tulogcol\ping-www.avast.com.txt
 00:06:13 Found file C:\WINDOWS\Sysnative\drivers\etc\hosts
 00:06:13 Found file C:\Users\scopa\AppData\Local\Temp\tulogcol\logcollector.log
 00:06:13
----------------------------------------------------------------------
 00:06:13 Enumeration of Installation folder: C:\Program Files (x86)\AVAST Software\Avast Cleanup
 00:06:16 Archive was successfully created: C:\Users\scopa\AppData\Local\Temp\tulogcol\clp_scopa2@mail.ru 2019.09.10 00.06.zip
 00:06:16 Sending archive to ftp.avast.com...
 00:06:47 Transfer complete.
« Last Edit: September 09, 2019, 11:09:20 PM by Евгений265 »

Offline _George_

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Re: Avast Cleanup Premium не запускается
« Reply #1 on: September 10, 2019, 10:19:02 AM »
пишите дальше в техподдержку. Да и она первым делом спросит: Вы переустановку делали?

P.S. Не забудьте отказаться от оплаты после триала за неделю до конца, а лучше за две.
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