Author Topic: Restore virus chest problem  (Read 282 times)

0 Members and 1 Guest are viewing this topic.

Offline WizardDolphin

  • Newbie
  • *
  • Posts: 2
Restore virus chest problem
« on: September 16, 2019, 11:26:02 PM »
wonder why I can't restore files on virus chest,everytime when i click restore button it says "Whoops, error occured, this file can't be restored"

Offline bob3160

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 41715
  • 59 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Restore virus chest problem
« Reply #1 on: September 17, 2019, 12:50:50 AM »
wonder why I can't restore files on virus chest,everytime when i click restore button it says "Whoops, error occured, this file can't be restored"
If it's a malicious file, you can't restore it. You should be able to report it if you think the detection is incorrect.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 82051
  • No support PMs thanks
Re: Restore virus chest problem
« Reply #2 on: September 17, 2019, 02:04:26 AM »
wonder why I can't restore files on virus chest,everytime when i click restore button it says "Whoops, error occured, this file can't be restored"
If it's a malicious file, you can't restore it. You should be able to report it if you think the detection is incorrect.

I think that we are going backwards here, previously you could not only restore a file from the virus chest, but also exclude in the same action.  That option is still in the virus chest actions for a file according to my 19.7.2388 (build: 19.7.4674.526) version.  I have an old detection there to use as an example should it be necessary.

Whilst the user has to take responsibility for their own actions (even a warning if Avast must) but as we frequently say it is their system and their choice.

@ WizardDolphin
You could do with giving more detailed information, such as what action was selected from the drop down list, the original file name and location and the malware name given by avast ?
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.8.2393 (build 19.8.4793.541) UI-1.0.415/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/