Author Topic: User interface not working right  (Read 2571 times)

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Offline beckyrutecki

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User interface not working right
« on: September 21, 2019, 01:08:10 AM »
Just installed the new free Avast program version yesterday on Sept. 19, 2019 and now when I right-click on the Avast icon in the tray to check for program updates like I do every day since I don't let it automatically download programs since it caused problems last time and didn't install correctly, sometimes it let's me see the Engine and Virus Definitions and Programs and sometimes it doesn't.  I'll open it up one time and it will show me that my Engine and Virus definitions are up to date and Programs too, and then the next time I open it, it won't work. The circle will just keep spinning around and around and it won't let me see if my Engine and Definitions or Program is up to date.  Then I'll have to go into the user interface and click on Performance and then the DND or Software updater tab and then click on the top right cog wheel to get to the General tab and then to the Updates tab to see if my updates are up to date.  The older version the day before worked fine.  I'm using Windows 7 starter.  I'm not very computer literate.  This new version sucks.

Offline bob3160

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Re: User interface not working right
« Reply #1 on: September 21, 2019, 01:16:36 AM »
I can't confirm your problem.
You might want to try a repair and see if that fixes your problem.

Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
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Offline beckyrutecki

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Re: User interface not working right
« Reply #2 on: September 21, 2019, 01:34:40 AM »
Everything else works just fine.  It's a bug in the program, I'm sure.

Offline beckyrutecki

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Re: User interface not working right
« Reply #3 on: September 23, 2019, 12:00:12 AM »
Did a clean reinstall of the free Avast program tonight and still having problems accessing the programs page to see if there are program updates.  It's still not fixed.  I don't know what to do?  I also did a repair on it and that didn't work.  How am I supposed to check to see if there are program updates if I can't access that page? The older version worked just fine.  I'm brain-damaged and this is causing me too much stress.

Offline beckyrutecki

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Re: User interface not working right
« Reply #4 on: September 23, 2019, 12:01:04 AM »
The darn browser clean up thing isn't working either.

Offline bob3160

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Re: User interface not working right
« Reply #5 on: September 23, 2019, 01:03:05 AM »
Did a clean reinstall of the free Avast program tonight and still having problems accessing the programs page to see if there are program updates.  It's still not fixed.  I don't know what to do?  I also did a repair on it and that didn't work.  How am I supposed to check to see if there are program updates if I can't access that page? The older version worked just fine.  I'm brain-damaged and this is causing me too much stress.
Performance -> Software Updater



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Offline beckyrutecki

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Re: User interface not working right
« Reply #6 on: September 23, 2019, 01:23:25 AM »
My software is all up to date.  It's a design problem with the newer version of free Avast.  The older version a few days ago didn't do it and it worked fine.  They need to get it fixed.  I shouldn't have to click on a million different things just to see if my program is out of date. 

Offline bob3160

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Re: User interface not working right
« Reply #7 on: September 23, 2019, 02:18:09 AM »
The screenshot is from the latest version.
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Offline beckyrutecki

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Re: User interface not working right
« Reply #8 on: September 24, 2019, 01:05:01 AM »
What do you mean by screenshot is the latest version?  That doesn't make sense. 

Offline bob3160

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Re: User interface not working right
« Reply #9 on: September 24, 2019, 01:08:14 AM »
What do you mean by screenshot is the latest version?  That doesn't make sense.
The screenshot I posted was taken from the latest or current version of Avast.
Why doesn't that make sense?
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Offline beckyrutecki

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Re: User interface not working right
« Reply #10 on: September 24, 2019, 01:31:10 AM »
I guess I overlooked your screenshot.  The problem is not with the software updates, it's with the Avast Program updates.  I explained it in my original post.  Sometimes it works and sometimes it doesn't.  Right clicking on the Avast icon in the sys tray and then clicking on Engine and Virus Definitions and below that is Programs.  When that window opens I used to be able to see if my Program was in red and saying "out of date," then I could manually click on "check for updates" and it would bring in the latest version of the free Avast program.  Now I have to open the interface and go to the Software Updater page or the Do Not Disturb page and click on that cog wheel in the upper right hand corner to get to the General tab and then the Updates tab to check to see if I've got a new Progam update.  The problem is with this newer version.  It worked fine in the previous version.  You're not understanding what I'm saying.  This causes me alot of stress.   

Offline bob3160

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Re: User interface not working right
« Reply #11 on: September 24, 2019, 01:34:45 PM »
I guess I overlooked your screenshot.  The problem is not with the software updates, it's with the Avast Program updates.  I explained it in my original post.  Sometimes it works and sometimes it doesn't.  Right clicking on the Avast icon in the sys tray and then clicking on Engine and Virus Definitions and below that is Programs.  When that window opens I used to be able to see if my Program was in red and saying "out of date," then I could manually click on "check for updates" and it would bring in the latest version of the free Avast program.  Now I have to open the interface and go to the Software Updater page or the Do Not Disturb page and click on that cog wheel in the upper right hand corner to get to the General tab and then the Updates tab to check to see if I've got a new Progam update.  The problem is with this newer version.  It worked fine in the previous version.  You're not understanding what I'm saying.  This causes me alot of stress.
To get to updates via the UI use Menu, Settings, Update.

If there's a notification, that will also show up in the system tray via a red exclamation mark.
If You're using the "Do not Disturb" setting, then you're asking not to be disturbed.
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Offline beckyrutecki

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Re: User interface not working right
« Reply #12 on: September 25, 2019, 02:07:45 AM »
I have free Avast and don't have Menu, Settings, Update.  I go to the cog wheel in the upper right corner of the DND or Software Updater pages to get to the General Tab and then the Updates tab and check it that way.  It did work tonight.  This newer version sucks.  It tells me I have a notification sometimes and then I don't know where to find it to read it and cancel it.  Avast needs to get their crap together with their free Avast. 

Offline bob3160

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Re: User interface not working right
« Reply #13 on: September 25, 2019, 01:37:25 PM »
I have free Avast and don't have Menu, Settings, Update.  I go to the cog wheel in the upper right corner of the DND or Software Updater pages to get to the General Tab and then the Updates tab and check it that way.  It did work tonight.  This newer version sucks.  It tells me I have a notification sometimes and then I don't know where to find it to read it and cancel it.  Avast needs to get their crap together with their free Avast.
Sorry but even the free version has a Menu in the upper right part of the UI.
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Offline rocksteady

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Re: User interface not working right
« Reply #14 on: September 25, 2019, 03:37:15 PM »
@beckyrutecki. This is what it looks like in Avast Free: