Author Topic: URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!  (Read 2274 times)

0 Members and 1 Guest are viewing this topic.

Offline casualcaptain

  • Newbie
  • *
  • Posts: 5
URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!
« on: September 28, 2019, 06:32:56 PM »
Hi There!

Good day!!

I have submitted a Refund Request a few days back, but got no reply yet!!
Don't even get a confirmation email after submitting the request!


How do I know that my submission request has been received by the Avast Team?

As the auto subscription was on I've been charged for $49.99.
And due to my system issue, I noticed this after a day and submit that refund request at the same time.

Can anyone help me with this?

Looking forward to your kind response,
Reza!!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71851
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!
« Reply #1 on: September 28, 2019, 06:33:51 PM »
Be patient, a refund can take up to 7 business days. Also, don't submit multiple tickets (FIFO).
Win 8.1 [x64] - Avast PremSec 21.9.6605.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline casualcaptain

  • Newbie
  • *
  • Posts: 5
Re: URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!
« Reply #2 on: September 30, 2019, 05:34:21 PM »
Alright, and I'm sorry about that!
Was unsure, whether I've posted my request under the correct board or not.

Thanks a lot for your kind response!!

I'll check and let you know after that 7 days!!

Best regards,
Reza


Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71851
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!
« Reply #3 on: October 01, 2019, 04:42:09 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.9.6605.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline casualcaptain

  • Newbie
  • *
  • Posts: 5
Re: URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!
« Reply #4 on: October 03, 2019, 10:20:09 PM »
Hello Asyn,

It's 7 days gone,
Still, I couldn't see my money has got returned.

Would you please investigate this and do the needful?

Looking forward to your kind response.

Thanks and kind regards!!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71851
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!
« Reply #5 on: October 04, 2019, 01:26:31 PM »
Post your Ticket-ID.
Win 8.1 [x64] - Avast PremSec 21.9.6605.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline casualcaptain

  • Newbie
  • *
  • Posts: 5
Re: URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!
« Reply #6 on: October 04, 2019, 10:41:17 PM »
Hi!

Thanks for your kind reply.

Unfortunately, that day I was surprised that I would obviously be asked for a Ticket/Reference Number if I submit a request in the forum which I had not been provided even after trying to submit so many requests. Nor even a confirmation email.

Now, today when I saw you asked me the same, I tried again today so that if I can obtain a Ticket that I can provide you.
And today, after submission, I've just got a Ticket Number.
The number of your request is: 09364237
Which has made me happy at the same time frustrated because it means my refund request has just been submitted to the Avast Team!!  :'( :'( :'( :'(

However, I'd be obliged if you please do something so that they can take early action.

Thanks and kind regards,
Reza
[Md. Rezaul Hasan]

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71851
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!
« Reply #7 on: October 05, 2019, 05:16:56 AM »
Hi Reza, I reported it for you.
Win 8.1 [x64] - Avast PremSec 21.9.6605.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline casualcaptain

  • Newbie
  • *
  • Posts: 5
Re: URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!
« Reply #8 on: October 10, 2019, 08:48:09 AM »
Hi Asyn,

Thanks for caring!

I've got my money back!

Thanks again for everything!

Kind regards,
Reza

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71851
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!
« Reply #9 on: October 10, 2019, 08:54:11 AM »
Hi Reza, no problem and thanks for your feedback.
Win 8.1 [x64] - Avast PremSec 21.9.6605.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0