URGENT - Charged for DRI*AVAST Software - Need to Cancel !!!

[casualcaptain]

Hi There!

Good day!!

I have submitted a Refund Request a few days back, but got no reply yet!!
Don't even get a confirmation email after submitting the request!

How do I know that my submission request has been received by the Avast Team?

As the auto subscription was on I've been charged for $49.99.
And due to my system issue, I noticed this after a day and submit that refund request at the same time.

Can anyone help me with this?

Looking forward to your kind response,
Reza!!

[Asyn]

Be patient, a refund can take up to 7 business days. Also, don't submit multiple tickets (FIFO).

[casualcaptain]

Alright, and I'm sorry about that!
Was unsure, whether I've posted my request under the correct board or not.

Thanks a lot for your kind response!!

I'll check and let you know after that 7 days!!

Best regards,
Reza

[Asyn]

You're welcome.

[casualcaptain]

Hello Asyn,

It's 7 days gone,
Still, I couldn't see my money has got returned.

Would you please investigate this and do the needful?

Looking forward to your kind response.

Thanks and kind regards!!

[Asyn]

Post your Ticket-ID.

[casualcaptain]

Hi!

Thanks for your kind reply.

Unfortunately, that day I was surprised that I would obviously be asked for a Ticket/Reference Number if I submit a request in the forum which I had not been provided even after trying to submit so many requests. Nor even a confirmation email.

Now, today when I saw you asked me the same, I tried again today so that if I can obtain a Ticket that I can provide you.
And today, after submission, I've just got a Ticket Number.
The number of your request is: 09364237
Which has made me happy at the same time frustrated because it means my refund request has just been submitted to the Avast Team!! 

However, I'd be obliged if you please do something so that they can take early action.

Thanks and kind regards,
Reza
[Md. Rezaul Hasan]

[Asyn]

Hi Reza, I reported it for you.

[casualcaptain]

Hi Asyn,

Thanks for caring!

I've got my money back!

Thanks again for everything!

Kind regards,
Reza

[Asyn]

Hi Reza, no problem and thanks for your feedback.