Author Topic: Avastの更新ができない  (Read 1449 times)

0 Members and 1 Guest are viewing this topic.

Offline casper.genki

  • Newbie
  • *
  • Posts: 7
Avastの更新ができない
« on: October 06, 2019, 04:02:12 PM »
Avastのソフトウェア更新が出来ずに困っています。

設定>更新よりソフトウェアの更新を試みたところ
「何らかの問題が発生したため、アップデートが失敗しました。もう一度お試しください」とメッセージが出ます。
何度か試しても同じメッセージが表示されるのみで、更新が出来ません。
ウイルス定義は知らずのうちに更新できているのか
「ウイルス定義は最新です」との表示がされるのみです。

バージョンは19.7.2388、ビルドは19.7.4674.537です。

対応策がお分かりになる方、ご教示いただければ幸いです。
なお、情報が足りない場合は出力方法など教えて頂ければ追加で記載いたします。

よろしくお願いいたします。

Offline hamabe.server

  • Newbie
  • *
  • Posts: 3
Re: Avastの更新ができない
« Reply #1 on: October 06, 2019, 04:33:46 PM »
一度Avastをアンインストールの上、再度インストールを行ってみてはいかがでしょうか?

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 4153
  • Whatever will be, will be.
Re: Avastの更新ができない
« Reply #2 on: October 06, 2019, 06:43:04 PM »
こんばんは casper.genki さん

hamabe.server さんの書かれているとおり再インストールを試してみるか、あるいは単に上書きインストールでも直る可能性はあります。

一応、以下の2つのログの最後の30行くらいをこちらに添付(あるいは貼り付け)してもらえますか?
Code: [Select]
C:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\Update.log
C:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\Setup.log
※C:\Program Files ではありません!隠しフォルダになっている、C:\ProgramData です!
Main: Win10 Pro 1903 64bit / Core i5-7400 3.0GHz / 8GB RAM / Avast 19 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 19 Free / Windows Firewall Control
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。

Offline casper.genki

  • Newbie
  • *
  • Posts: 7
Re: Avastの更新ができない
« Reply #3 on: October 07, 2019, 04:10:52 PM »
C:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\Update.log は以下です

[2019-10-07 13:59:53.684] [info   ] [instcore   ] [ 8648: 9628] Checking for updates has started.
[2019-10-07 13:59:53.732] [warning] [ini_access ] [ 8648: 6844] failed to read from ini file C:\ProgramData\AVAST Software\Avast\burger_client.ini
[2019-10-07 13:59:53.736] [notice ] [servers    ] [ 8648: 9628] Load: 'urlpgm' key used as the program repository.
[2019-10-07 13:59:53.826] [info   ] [servers    ] [ 8648: 9628] Server definition(s) loaded from 'C:\Program Files\AVAST Software\Avast\setup\servers.def'
[2019-10-07 13:59:53.870] [info   ] [Ares       ] [ 8648: 9628] 'g0679661.iavs9x.u.avast.com' domain was resolved into [210.143.147.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.871] [info   ] [Ares       ] [ 8648: 9628] 'g0679661.iavs9x.u.avast.com' domain was resolved into [210.143.147.146] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.871] [info   ] [Ares       ] [ 8648: 9628] 's0383910.iavs9x.u.avast.com' domain was resolved into [210.143.147.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.871] [info   ] [Ares       ] [ 8648: 9628] 's0383910.iavs9x.u.avast.com' domain was resolved into [210.143.147.146] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.871] [info   ] [Ares       ] [ 8648: 9628] 's-iavs9x.avcdn.net' domain was resolved into [104.88.152.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.871] [info   ] [Ares       ] [ 8648: 9628] 't7758057.iavs9x.u.avast.com' domain was resolved into [210.143.147.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.871] [info   ] [Ares       ] [ 8648: 9628] 't7758057.iavs9x.u.avast.com' domain was resolved into [210.143.147.146] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.871] [info   ] [Ares       ] [ 8648: 9628] 'x5026866.iavs9x.u.avast.com' domain was resolved into [210.143.147.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.871] [info   ] [Ares       ] [ 8648: 9628] 'x5026866.iavs9x.u.avast.com' domain was resolved into [210.143.147.146] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.935] [info   ] [Ares       ] [ 8648: 9628] 'w5810700.iavs9x.u.avast.com' domain was resolved into [210.143.147.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.935] [info   ] [Ares       ] [ 8648: 9628] 'w5810700.iavs9x.u.avast.com' domain was resolved into [210.143.147.146] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.956] [info   ] [Ares       ] [ 8648: 9628] 's-iavs9x.avcdn.net' domain was resolved into [2600:140b:8000:1a4::240d] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:53.956] [info   ] [Ares       ] [ 8648: 9628] 's-iavs9x.avcdn.net' domain was resolved into [2600:140b:8000:1b3::240d] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:54.165] [info   ] [servers    ] [ 8648: 9628] 'http://w5810700.iavs9x.u.avast.com/iavs9x' with [210.143.147.146] chosen for 'program'
[2019-10-07 13:59:54.650] [info   ] [Curl       ] [ 8648: 9628] 'http://w5810700.iavs9x.u.avast.com/iavs9x/~o_o~/stable/servers.def.vpx' (3333B size, 3333B downloaded, without resume) from [210.143.147.146] was successfully downloaded
[2019-10-07 13:59:54.675] [info   ] [dldwrap    ] [ 8648: 9628] HttpGet: '~o_o~/stable/servers.def.vpx' DSA verification was successfull
[2019-10-07 13:59:54.718] [notice ] [servers    ] [ 8648: 9628] Load: 'urlpgm' key used as the program repository.
[2019-10-07 13:59:54.725] [info   ] [servers    ] [ 8648: 9628] Server definition(s) loaded from 'C:\Program Files\AVAST Software\Avast\setup\servers.def'
[2019-10-07 13:59:54.754] [info   ] [servers    ] [ 8648: 9628] 'http://g0679661.iavs9x.u.avast.com/iavs9x' with [210.143.147.146] chosen for 'program'
[2019-10-07 13:59:55.021] [info   ] [Curl       ] [ 8648: 9628] 'http://g0679661.iavs9x.u.avast.com/iavs9x/~o_o~/stable/prod-pgm.vpx' (602B size, 602B downloaded, without resume) from [210.143.147.146] was successfully downloaded
[2019-10-07 13:59:55.037] [info   ] [dldwrap    ] [ 8648: 9628] HttpGet: '~o_o~/stable/prod-pgm.vpx' DSA verification was successfull
[2019-10-07 13:59:55.052] [info   ] [prod       ] [ 8648: 9628] LoadPartInfo: program = prg_ais-13080959 returned 0x00000000
[2019-10-07 13:59:55.052] [info   ] [prod       ] [ 8648: 9628] LoadPartInfo: setup = setup_ais-13080959 returned 0x00000000
[2019-10-07 13:59:55.052] [info   ] [prod       ] [ 8648: 9628] LoadUatInfo: uat.vpx returned 0x00000000
[2019-10-07 13:59:55.053] [info   ] [prod       ] [ 8648: 9628] LoadUatInfo: uat64.vpx returned 0x00000000
[2019-10-07 13:59:55.053] [info   ] [prod       ] [ 8648: 9628] LoadUatInfo: uata64.vpx returned 0x00000000
[2019-10-07 13:59:55.053] [info   ] [engine     ] [ 8648: 9628] LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
[2019-10-07 13:59:55.162] [info   ] [uat        ] [ 8648: 9628] UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: program, installed_ver: 13070954, latest_ver: 13080959
[2019-10-07 13:59:55.162] [info   ] [uat        ] [ 8648: 9628] UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: setup, installed_ver: 13080959, latest_ver: 13080959
[2019-10-07 13:59:55.198] [info   ] [Ares       ] [ 8648: 9628] 'b4380882.vps18.u.avcdn.net' domain was resolved into [210.143.147.162] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.198] [info   ] [Ares       ] [ 8648: 9628] 'b4380882.vps18.u.avcdn.net' domain was resolved into [210.143.147.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.198] [info   ] [Ares       ] [ 8648: 9628] 'g0679661.vps18.u.avcdn.net' domain was resolved into [210.143.147.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.198] [info   ] [Ares       ] [ 8648: 9628] 'g0679661.vps18.u.avcdn.net' domain was resolved into [210.143.147.162] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.198] [info   ] [Ares       ] [ 8648: 9628] 'l2350042.vps18.u.avcdn.net' domain was resolved into [210.143.147.162] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.198] [info   ] [Ares       ] [ 8648: 9628] 'l2350042.vps18.u.avcdn.net' domain was resolved into [210.143.147.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.198] [info   ] [Ares       ] [ 8648: 9628] 'm5972635.vps18.u.avcdn.net' domain was resolved into [210.143.147.162] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.198] [info   ] [Ares       ] [ 8648: 9628] 'm5972635.vps18.u.avcdn.net' domain was resolved into [210.143.147.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.198] [info   ] [Ares       ] [ 8648: 9628] 'p3357684.vps18.u.avcdn.net' domain was resolved into [210.143.147.162] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.198] [info   ] [Ares       ] [ 8648: 9628] 'p3357684.vps18.u.avcdn.net' domain was resolved into [210.143.147.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.198] [info   ] [Ares       ] [ 8648: 9628] 's-vps18.avcdn.net' domain was resolved into [104.88.152.137] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.286] [info   ] [Ares       ] [ 8648: 9628] 's-vps18.avcdn.net' domain was resolved into [2600:140b:8000:1a4::240d] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.286] [info   ] [Ares       ] [ 8648: 9628] 's-vps18.avcdn.net' domain was resolved into [2600:140b:8000:1b3::240d] via DNS servers [8.8.8.8,8.8.4.4]
[2019-10-07 13:59:55.355] [info   ] [servers    ] [ 8648: 9628] 'http://m5972635.vps18.u.avcdn.net/vps18' with [210.143.147.137] chosen for 'vps'
[2019-10-07 13:59:55.662] [info   ] [Curl       ] [ 8648: 9628] 'http://m5972635.vps18.u.avcdn.net/vps18/prod-vps.vpx' (342B size, 342B downloaded, without resume) from [210.143.147.137] was successfully downloaded
[2019-10-07 13:59:55.689] [info   ] [dldwrap    ] [ 8648: 9628] HttpGet: 'prod-vps.vpx' DSA verification was successfull
[2019-10-07 13:59:55.695] [info   ] [prod       ] [ 8648: 9628] LoadPartInfo: jrog2 = jrog2-4df returned 0x00000000
[2019-10-07 13:59:55.695] [info   ] [prod       ] [ 8648: 9628] LoadPartInfo: vps = vps_windows-19100702 returned 0x00000000
[2019-10-07 13:59:55.695] [info   ] [engine     ] [ 8648: 9628] LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
[2019-10-07 13:59:55.850] [info   ] [instup     ] [ 8648: 9628] Expand symbol alias '%VPSPATH%' -> 'C:\Program Files\AVAST Software\Avast\defs\19100702' [1] has been added
[2019-10-07 13:59:55.850] [info   ] [instup     ] [ 8648: 9628] Expand symbol alias '%VPSDIR32%' -> 'C:\Program Files\AVAST Software\Avast\defs\19100702' [1] has been added
[2019-10-07 13:59:55.850] [info   ] [instup     ] [ 8648: 9628] Expand symbol alias '%VPSDIR64%' -> 'C:\Program Files\AVAST Software\Avast\defs\19100702' [1] has been added
[2019-10-07 13:59:55.882] [info   ] [instup     ] [ 8648: 9628] Expand symbol alias '%VPSPATH%' -> 'C:\Program Files\AVAST Software\Avast\defs\19100702' [1] has been added
[2019-10-07 13:59:55.883] [info   ] [instup     ] [ 8648: 9628] Expand symbol alias '%VPSDIR32%' -> 'C:\Program Files\AVAST Software\Avast\defs\19100702' [1] has been added
[2019-10-07 13:59:55.883] [info   ] [instup     ] [ 8648: 9628] Expand symbol alias '%VPSDIR64%' -> 'C:\Program Files\AVAST Software\Avast\defs\19100702' [1] has been added
[2019-10-07 13:59:56.522] [info   ] [instup     ] [ 8648: 9628] PerformUpdate: install actions (0) are executing.
[2019-10-07 13:59:56.522] [info   ] [instup     ] [ 8648: 9628] PerformUpdate: uninstall actions (0) are executing.
[2019-10-07 13:59:56.578] [info   ] [usnca      ] [ 8648: 9628] USN cache successfully saved to the disk.
[2019-10-07 13:59:56.609] [info   ] [instup     ] [ 8648: 9628] Saving product state.
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Guid = 83ff8e43-1e07-412e-a987-a6432842a1db, Created = 19:40:56 25.08.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Persistent Guid = 37c0b473-a3ed-4825-bb36-824ddea68be4, Created = 09:43:11 25.03.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] ProductId = ais
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Edition = 1
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] RealEdition = 1
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] SubEdition =
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Installed Part info:
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'jrog2' = 'jrog2', 1247 (0x000004DF), 21:12:57 07.10.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'program' = 'prg_ais', 319228244 (0x13070954), 17:54:19 15.08.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'setup' = 'setup_ais', 319293785 (0x13080959), 18:19:45 19.09.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'vps' = 'vps_windows', 420480770 (0x19100702), 21:12:59 07.10.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Latest Part info:
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'jrog2' = 'jrog2', 1247 (0x000004DF), 21:12:57 07.10.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'program' = 'prg_ais', 319293785 (0x13080959), 18:19:45 19.09.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'setup' = 'setup_ais', 319293785 (0x13080959), 18:19:45 19.09.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'vps' = 'vps_windows', 420480770 (0x19100702), 21:12:59 07.10.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Backing up 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' to registry
[2019-10-07 13:59:56.685] [info   ] [instup     ] [ 8648: 9628] 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' successfully backed up to registry
[2019-10-07 13:59:56.686] [info   ] [mutex      ] [ 8648: 9628] The ownership of the global synchronization mutex has been released.
[2019-10-07 13:59:56.736] [info   ] [mutex      ] [ 8648: 9628] The ownership of the global synchronization mutex has been released.
[2019-10-07 13:59:56.910] [info   ] [instcont   ] [ 8648: 9628] 2019/10/07 13:59:56 END: Avast installer/updater, return code 0 (0x00000000) [The operation completed successfully.]
[2019-10-07 13:59:56.910] [info   ] [instcont   ] [ 8648: 9628] --
[2019-10-07 13:59:56.911] [info   ] [ini_access ] [ 8648: 9628] watch task termination requested
[2019-10-07 13:59:56.911] [info   ] [ini_access ] [ 8648: 9628] watch task for C:\ProgramData\AVAST Software\Avast\avast5.ini gracefully terminated
[2019-10-07 13:59:56.911] [info   ] [ini_access ] [ 8648: 9628] watch task termination requested
[2019-10-07 13:59:56.912] [info   ] [ini_access ] [ 8648: 9628] watch task for C:\Program Files\AVAST Software\Avast\setup\config.def gracefully terminated
[2019-10-07 13:59:56.912] [info   ] [ini_access ] [ 8648: 9628] watch task termination requested
[2019-10-07 13:59:56.912] [info   ] [ini_access ] [ 8648: 9628] watch task for C:\ProgramData\AVAST Software\Avast\burger_client.ini gracefully terminated
[2019-10-07 13:59:56.912] [info   ] [ini_access ] [ 8648: 9628] watch task termination requested
[2019-10-07 13:59:56.913] [info   ] [ini_access ] [ 8648: 9628] watch task for C:\Program Files\AVAST Software\Avast\setup\config.def gracefully terminated
[2019-10-07 13:59:56.916] [info   ] [log_module ] [ 8648: 9628] LogModule is going to be destroyed.
[2019-10-07 13:59:56.916] [info   ] [log_module ] [ 8648: 9628] =====================================================================================================================
[2019-10-07 13:59:56.917] [info   ] [log_module ] [ 8648: 9628] LogModule is going to be destroyed.
[2019-10-07 13:59:56.917] [info   ] [log_module ] [ 8648: 9628] =====================================================================================================================

ちょっと多めに貼り付けてみました。


Offline casper.genki

  • Newbie
  • *
  • Posts: 7
Re: Avastの更新ができない
« Reply #4 on: October 07, 2019, 04:18:14 PM »
C:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\Setup.log は以下です。

[2019-08-25 10:44:32.421] [info   ] [repactions ] [ 8760: 8252] Executing 'CallNamedAction', 'AcsMergeAvastIni'
[2019-08-25 10:44:32.436] [info   ] [repactions ] [ 8760: 8252] Executing 'CallNamedAction', 'AcsSaveHardwareId'
[2019-08-25 10:44:32.436] [info   ] [repactions ] [ 8760: 8252] Executing '"C:\Program Files\AVAST Software\Avast\AvastNM.exe" /install'.
[2019-08-25 10:44:32.858] [info   ] [repactions ] [ 8760: 8252] The process finished successfully.
[2019-08-25 10:44:32.858] [info   ] [repactions ] [ 8760: 8252] Executing '"C:\Program Files\Common Files\AVAST Software\Overseer\overseer.exe" /skip_update /skip_uptime /skip_remediations'.
[2019-08-25 10:44:34.593] [info   ] [repactions ] [ 8760: 8252] The process finished successfully.
[2019-08-25 10:44:34.593] [info   ] [repactions ] [ 8760: 8252] Executing '"C:\Program Files\AVAST Software\Avast\defs\19081500\engsup.exe" /prepare_definitions_folder'.
[2019-08-25 10:44:37.499] [info   ] [repactions ] [ 8760: 8252] The process finished successfully.
[2019-08-25 10:44:37.499] [info   ] [repactions ] [ 8760: 8252] Executing 'CreateShortcut'
[2019-08-25 10:44:37.796] [info   ] [repactions ] [ 8760: 8252] Shortcut 'C:\Users\Public\Desktop\Avast Free Antivirus.lnk' was successfully created.
[2019-08-25 10:44:37.796] [info   ] [repactions ] [ 8760: 8252] Executing 'CreateShortcut'
[2019-08-25 10:44:37.843] [info   ] [repactions ] [ 8760: 8252] Shortcut 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Avast Free Antivirus.lnk' was successfully created.
[2019-08-25 10:44:37.858] [info   ] [repactions ] [ 8760: 8252] copy-file: file 'C:\Program Files\AVAST Software\Avast\setup\settings-954.ori' was successfully copied to 'C:\Program Files\AVAST Software\Avast\setup\settings.ori'.
[2019-08-25 10:44:37.858] [info   ] [repactions ] [ 8760: 8252] Executing '"C:\Program Files\AVAST Software\Avast\wsc_proxy.exe" /svc /register /ppl_svc'.
[2019-08-25 10:44:39.171] [info   ] [repactions ] [ 8760: 8252] The process finished successfully.
[2019-08-25 10:44:39.171] [info   ] [repactions ] [ 8760: 8252] Starting service 'avast! Antivirus'.
[2019-08-25 10:44:42.936] [info   ] [instup     ] [ 8760: 8252] PerformUpdate: uninstall actions (0) are executing.
[2019-08-25 10:44:42.952] [info   ] [repactions ] [ 8760: 8252] Executing '"C:\Program Files\AVAST Software\Avast\defs\19081500\engsup.exe" /get_download_cookie /get_latest_ga_client_id /get_latest_gclid'.
[2019-08-25 10:44:44.436] [warning] [repactions ] [ 8760: 8252] The process finished with exit code: The system cannot find the file specified.
[2019-08-25 10:44:44.436] [warning] [instcore   ] [ 8760: 8252] The download cookie was not found with code 2 (0x00000002) [The system cannot find the file specified.]
[2019-08-25 10:44:44.436] [info   ] [instcore   ] [ 8760: 8252] The latest GA client ID is '1459512556.1566726143'
[2019-08-25 10:44:44.436] [info   ] [instcore   ] [ 8760: 8252] The latest GCLID is ''
[2019-08-25 10:44:44.499] [info   ] [stats      ] [ 8760: 8252] Downloaded files: 0 (0.00 KB)
[2019-08-25 10:44:44.499] [info   ] [stats      ] [ 8760: 8252] Download time: 1 s
[2019-08-25 10:44:46.436] [notice ] [servers    ] [ 8760: 8252] Load: 'urlpgm' key used as the program repository.
[2019-08-25 10:44:46.452] [info   ] [servers    ] [ 8760: 8252] Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.f42017d95dec5ae3\servers.def'
[2019-08-25 10:44:46.468] [info   ] [Ares       ] [ 8760: 8252] 'v7.stats.avast.com' domain was resolved into [77.234.41.252] via DNS servers [8.8.8.8,8.8.4.4]
[2019-08-25 10:44:46.468] [info   ] [Ares       ] [ 8760: 8252] 'v7.stats.avast.com' domain was resolved into [77.234.41.253] via DNS servers [8.8.8.8,8.8.4.4]
[2019-08-25 10:44:47.249] [info   ] [servers    ] [ 8760: 8252] 'http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi' with [77.234.41.253] chosen for 'stats2'
[2019-08-25 10:44:47.499] [info   ] [dldwrap    ] [ 8760: 5904] HttpPost: ok with http status: 204
[2019-08-25 10:44:47.499] [info   ] [stats2     ] [ 8760: 5904] Statistics sent successfully.
[2019-08-25 10:44:47.952] [info   ] [wizard     ] [ 8760: 8252] Setup gui was successfully stopped.
[2019-08-25 10:44:48.046] [info   ] [usnca      ] [ 8760: 8252] USN cache successfully saved to the disk.
[2019-08-25 10:44:48.046] [info   ] [instup     ] [ 8760: 8252] Saving product state.
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Guid = 83ff8e43-1e07-412e-a987-a6432842a1db, Created = 19:40:56 25.08.2019
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Persistent Guid = 37c0b473-a3ed-4825-bb36-824ddea68be4, Created = 09:43:11 25.03.2019
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] ProductId = ais
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Edition = 1
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] RealEdition = 1
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] SubEdition =
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Installed Part info:
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Part 'jrog2' = 'jrog2', 1114 (0x0000045A), 15:14:58 15.08.2019
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Part 'program' = 'prg_ais', 319228244 (0x13070954), 17:54:19 15.08.2019
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Part 'setup' = 'setup_ais', 319228244 (0x13070954), 17:54:20 15.08.2019
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Part 'vps' = 'vps_windows', 419960064 (0x19081500), 15:14:59 15.08.2019
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Latest Part info:
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Part 'jrog2' = 'jrog2', 1114 (0x0000045A), 15:14:58 15.08.2019
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Part 'program' = 'prg_ais', 319228244 (0x13070954), 17:54:19 15.08.2019
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Part 'setup' = 'setup_ais', 319228244 (0x13070954), 17:54:20 15.08.2019
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Part 'vps' = 'vps_windows', 419960064 (0x19081500), 15:14:59 15.08.2019
[2019-08-25 10:44:48.155] [info   ] [instup     ] [ 8760: 8252] Backing up 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' to registry
[2019-08-25 10:44:48.202] [info   ] [instup     ] [ 8760: 8252] 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' successfully backed up to registry
[2019-08-25 10:44:48.202] [info   ] [mutex      ] [ 8760: 8252] The ownership of the global synchronization mutex has been released.
[2019-08-25 10:44:50.764] [info   ] [mutex      ] [ 8760: 8252] The ownership of the global synchronization mutex has been released.
[2019-08-25 10:44:50.764] [info   ] [instcont   ] [ 8760: 8252] 2019/08/25 10:44:50 END: Avast installer/updater, return code 0 (0x00000000) [The operation completed successfully.]
[2019-08-25 10:44:50.764] [info   ] [instcont   ] [ 8760: 8252] --
[2019-08-25 10:44:50.764] [info   ] [ini_access ] [ 8760: 8252] watch task termination requested
[2019-08-25 10:44:50.764] [info   ] [ini_access ] [ 8760: 8252] watch task for C:\WINDOWS\Temp\asw.f42017d95dec5ae3\config.def.ini gracefully terminated
[2019-08-25 10:44:50.764] [info   ] [ini_access ] [ 8760: 8252] watch task termination requested
[2019-08-25 10:44:50.764] [info   ] [ini_access ] [ 8760: 8252] watch task for C:\ProgramData\AVAST Software\Avast\avast5.ini gracefully terminated
[2019-08-25 10:44:50.764] [info   ] [ini_access ] [ 8760: 8252] watch task termination requested
[2019-08-25 10:44:50.764] [info   ] [ini_access ] [ 8760: 8252] watch task for C:\WINDOWS\Temp\asw.f42017d95dec5ae3\config.def gracefully terminated
[2019-08-25 10:44:50.764] [info   ] [ini_access ] [ 8760: 8252] watch task termination requested
[2019-08-25 10:44:50.764] [info   ] [ini_access ] [ 8760: 8252] watch task for C:\ProgramData\AVAST Software\Avast\burger_client.ini gracefully terminated
[2019-08-25 10:44:50.764] [info   ] [ini_access ] [ 8760: 8252] watch task termination requested
[2019-08-25 10:44:50.764] [info   ] [ini_access ] [ 8760: 8252] watch task for C:\WINDOWS\Temp\asw.f42017d95dec5ae3\config.def gracefully terminated
[2019-08-25 10:44:51.030] [info   ] [log_module ] [ 8760: 8252] LogModule is going to be destroyed.
[2019-08-25 10:44:51.030] [info   ] [log_module ] [ 8760: 8252] =====================================================================================================================
[2019-08-25 10:44:51.030] [info   ] [log_module ] [ 8760: 8252] LogModule is going to be destroyed.
[2019-08-25 10:44:51.030] [info   ] [log_module ] [ 8760: 8252] =====================================================================================================================
[2019-08-25 10:44:52.421] [info   ] [sfxinst    ] [ 8440: 8292] Installer/updater executable 'C:\WINDOWS\Temp\asw.f42017d95dec5ae3\instup.exe' finished (process return code 0x0)
[2019-08-25 10:47:59.666] [error  ] [sfxstats   ] [ 8440: 5112] Unable to send statistics with error 0x00000000 (Unable to send statistics!)
[2019-08-25 10:48:00.759] [info   ] [sfxinst    ] [ 8440: 8292] Leaving SFX stub guarded code section (return code 0x0)
[2019-08-25 10:48:00.759] [info   ] [sfxinst    ] [ 8440: 8292] 2019/08/25 10:48:00 END: Avast SFX stub executable, return code 0 (0x00000000)
[2019-08-25 10:48:00.759] [info   ] [sfxinst    ] [ 8440: 8292] --
[2019-08-25 10:48:00.759] [info   ] [log_module ] [ 8440: 8292] LogModule is going to be destroyed.
[2019-08-25 10:48:00.759] [info   ] [log_module ] [ 8440: 8292] =====================================================================================================================

申し遅れましたが、プログラムの更新が出来なくなったのは今回が初めてではなく、出来なくなってはアンインストールして再インストールをしています。
プログラムのアンインストール&更新を手動で行うのを1年程度繰り返したのちに、これはさすがにフォーラムで聞こうと思い質問したという経緯です。
このログを見る限り最後にやったのは8月25日のようです。長くなりましたが、よろしくお願いいたします。

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 4153
  • Whatever will be, will be.
Re: Avastの更新ができない
« Reply #5 on: October 07, 2019, 05:48:49 PM »
ログを見る限り、正常終了したと言っているので、おそらくウイルス定義の更新か何かのタイミングのログになってしまっているようです。
[2019-10-07 13:59:56.910] [info   ] [instcont   ] [ 8648: 9628] 2019/10/07 13:59:56 END: Avast installer/updater, return code 0 (0x00000000) [The operation completed successfully.]
アップデートに失敗した直後のログがあれば、そちらを見せてもらえますか?

ちなみに、以下のファイルのプロパティ -> 詳細 の「ファイルバージョン」は何になっていますか?
Code: [Select]
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
今のところ、確かにプログラムのバージョンが古いままになっている(同時にセットアップシステム側はなぜか最新になっている)のが分かります。以前にも1回似た相談があり、次回更新まで様子見となった記憶が・・・。
Quote
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Installed Part info:
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'jrog2' = 'jrog2', 1247 (0x000004DF), 21:12:57 07.10.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'program' = 'prg_ais', 319228244 (0x13070954), 17:54:19 15.08.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'setup' = 'setup_ais', 319293785 (0x13080959), 18:19:45 19.09.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'vps' = 'vps_windows', 420480770 (0x19100702), 21:12:59 07.10.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Latest Part info:
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'jrog2' = 'jrog2', 1247 (0x000004DF), 21:12:57 07.10.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'program' = 'prg_ais', 319293785 (0x13080959), 18:19:45 19.09.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'setup' = 'setup_ais', 319293785 (0x13080959), 18:19:45 19.09.2019
[2019-10-07 13:59:56.674] [info   ] [instup     ] [ 8648: 9628] Part 'vps' = 'vps_windows', 420480770 (0x19100702), 21:12:59 07.10.2019
Main: Win10 Pro 1903 64bit / Core i5-7400 3.0GHz / 8GB RAM / Avast 19 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 19 Free / Windows Firewall Control
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。

Offline casper.genki

  • Newbie
  • *
  • Posts: 7
Re: Avastの更新ができない
« Reply #6 on: October 09, 2019, 03:38:16 PM »

[2019-10-09 13:29:25.689] [info   ] [instup     ] [ 9096: 9056] 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' successfully backed up to registry
[2019-10-09 13:29:25.697] [info   ] [instup     ] [ 9096: 9056] PerformUpdate: uninstall actions (0) are executing.
[2019-10-09 13:29:25.719] [info   ] [instcore   ] [ 9096: 9056] Program and Vps update has started.
[2019-10-09 13:29:25.751] [notice ] [servers    ] [ 9096: 9056] Load: 'urlpgm' key used as the program repository.
[2019-10-09 13:29:25.760] [info   ] [servers    ] [ 9096: 9056] Server definition(s) loaded from 'C:\Program Files\AVAST Software\Avast\setup\servers.def'
[2019-10-09 13:29:28.278] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 2500 ms (258, The wait operation timed out.)
[2019-10-09 13:29:28.294] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'd4479313.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:29:28.312] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'g5569634.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:29:28.327] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'k9290131.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:29:28.345] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'm5972635.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:29:28.361] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
[2019-10-09 13:29:28.379] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'x5882201.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:29:30.931] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 2500 ms (258, The wait operation timed out.)
[2019-10-09 13:29:30.954] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'd4479313.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:29:30.970] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'g5569634.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:29:30.987] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'k9290131.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:29:31.002] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'm5972635.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:29:31.020] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
[2019-10-09 13:29:31.056] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'x5882201.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:29:33.597] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 2500 ms (258, The wait operation timed out.)
[2019-10-09 13:29:36.141] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 2500 ms (258, The wait operation timed out.)
[2019-10-09 13:29:46.181] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 4986 ms (258, The wait operation timed out.)
[2019-10-09 13:29:46.196] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'd3336443.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:29:46.214] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'd4479313.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:29:46.231] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'g5041154.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:29:46.248] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'g5569634.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:29:46.263] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'm5972635.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:29:46.281] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
[2019-10-09 13:29:51.350] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 5018 ms (258, The wait operation timed out.)
[2019-10-09 13:29:51.391] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'd3336443.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:29:51.434] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'd4479313.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:29:51.457] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'g5041154.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:29:51.480] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'g5569634.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:29:51.499] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'm5972635.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:29:51.532] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
[2019-10-09 13:29:56.576] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 5002 ms (258, The wait operation timed out.)
[2019-10-09 13:30:01.611] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 5001 ms (258, The wait operation timed out.)
[2019-10-09 13:30:11.667] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 4985 ms (258, The wait operation timed out.)
[2019-10-09 13:30:11.685] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'b4380882.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:30:11.700] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'd4130079.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:30:11.718] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'h1745978.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:30:11.734] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
[2019-10-09 13:30:11.752] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 's0383910.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:30:11.776] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'w5810700.iavs9x.u.avast.com' into IPv4 after 0 ms
[2019-10-09 13:30:16.829] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 5006 ms (258, The wait operation timed out.)
[2019-10-09 13:30:16.852] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'b4380882.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:30:16.901] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'd4130079.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:30:16.927] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'h1745978.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:30:16.951] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
[2019-10-09 13:30:16.972] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 's0383910.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:30:16.993] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'w5810700.iavs9x.u.avast.com' into IPv6 after 0 ms
[2019-10-09 13:30:22.024] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 5001 ms (258, The wait operation timed out.)
[2019-10-09 13:30:27.069] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 5000 ms (258, The wait operation timed out.)
[2019-10-09 13:30:27.094] [error  ] [dldwrap    ] [ 9096: 9056] HttpGet: dns resolves were not successfull during '~o_o~/stable/servers.def.vpx' downloading
[2019-10-09 13:30:27.173] [info   ] [stats      ] [ 9096: 9056] Downloaded files: 0 (0.00 KB)
[2019-10-09 13:30:27.174] [info   ] [stats      ] [ 9096: 9056] Download time: 1 s
[2019-10-09 13:30:27.681] [notice ] [servers    ] [ 9096: 9056] Load: 'urlpgm' key used as the program repository.
[2019-10-09 13:30:27.687] [info   ] [servers    ] [ 9096: 9056] Server definition(s) loaded from 'C:\Program Files\AVAST Software\Avast\setup\servers.def'
[2019-10-09 13:30:37.696] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 9999 ms (258, The wait operation timed out.)
[2019-10-09 13:30:37.720] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'v7.stats.avast.com' into IPv4 after 0 ms
[2019-10-09 13:30:47.755] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 10000 ms (258, The wait operation timed out.)
[2019-10-09 13:30:47.779] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 'v7.stats.avast.com' into IPv6 after 0 ms
[2019-10-09 13:30:57.815] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 10000 ms (258, The wait operation timed out.)
[2019-10-09 13:31:07.901] [error  ] [Ares       ] [ 9096: 9056] Unable to resolve hosts after 10000 ms (258, The wait operation timed out.)
[2019-10-09 13:31:07.940] [error  ] [stats      ] [ 9096: 9056] Unable to send statistics with error 0x0000000d (Unable to DNS resolve!)!
[2019-10-09 13:31:08.042] [info   ] [usnca      ] [ 9096: 9056] USN cache successfully saved to the disk.
[2019-10-09 13:31:08.042] [info   ] [instup     ] [ 9096: 9056] Saving product state.
[2019-10-09 13:31:08.042] [info   ] [instup     ] [ 9096: 9056] Persistent Guid = 37c0b473-a3ed-4825-bb36-824ddea68be4, Created = 09:43:11 25.03.2019
[2019-10-09 13:31:08.042] [info   ] [mutex      ] [ 9096: 9056] The ownership of the global synchronization mutex has been released.
[2019-10-09 13:31:08.115] [info   ] [mutex      ] [ 9096: 9056] The ownership of the global synchronization mutex has been released.
[2019-10-09 13:31:08.259] [error  ] [instcont   ] [ 9096: 9056] Error returned by Instup, return code 41226 (0x0000A10A) [DNS resolve error]
[2019-10-09 13:31:08.296] [info   ] [instcont   ] [ 9096: 9056] 2019/10/09 13:31:08 END: Avast installer/updater, return code 41226 (0x0000A10A) [DNS resolve error]
[2019-10-09 13:31:08.296] [info   ] [instcont   ] [ 9096: 9056] --
[2019-10-09 13:31:08.298] [info   ] [ini_access ] [ 9096: 9056] watch task termination requested
[2019-10-09 13:31:08.309] [info   ] [ini_access ] [ 9096: 9056] watch task for C:\ProgramData\AVAST Software\Avast\avast5.ini gracefully terminated
[2019-10-09 13:31:08.310] [info   ] [ini_access ] [ 9096: 9056] watch task termination requested
[2019-10-09 13:31:08.310] [info   ] [ini_access ] [ 9096: 9056] watch task for C:\Program Files\AVAST Software\Avast\setup\config.def gracefully terminated
[2019-10-09 13:31:08.310] [info   ] [ini_access ] [ 9096: 9056] watch task termination requested
[2019-10-09 13:31:08.310] [info   ] [ini_access ] [ 9096: 9056] watch task for C:\ProgramData\AVAST Software\Avast\burger_client.ini gracefully terminated
[2019-10-09 13:31:08.311] [info   ] [ini_access ] [ 9096: 9056] watch task termination requested
[2019-10-09 13:31:08.311] [info   ] [ini_access ] [ 9096: 9056] watch task for C:\Program Files\AVAST Software\Avast\setup\config.def gracefully terminated
[2019-10-09 13:31:08.315] [info   ] [log_module ] [ 9096: 9056] LogModule is going to be destroyed.
[2019-10-09 13:31:08.315] [info   ] [log_module ] [ 9096: 9056] =====================================================================================================================
[2019-10-09 13:31:08.315] [info   ] [log_module ] [ 9096: 9056] LogModule is going to be destroyed.
[2019-10-09 13:31:08.315] [info   ] [log_module ] [ 9096: 9056] =====================================================================================================================

Offline casper.genki

  • Newbie
  • *
  • Posts: 7
Re: Avastの更新ができない
« Reply #7 on: October 09, 2019, 03:46:13 PM »
以上がプログラムの更新をかけた直後のUpdate.logです。
ちなみにSetup.logは前に貼った状態から変更はありませんでした。

ファイルバージョンは19.7.4674.0でした。

次回の更新まで様子見となったSubjectは私も見たことがあります。
確か同じような症状で困っている経験談を探したところ、そのSubjectを見つけて
私もいつか更新で治るのかなと思い、今日の今まで放置してみたといった状態です。

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 4153
  • Whatever will be, will be.
Re: Avastの更新ができない
« Reply #8 on: October 10, 2019, 01:53:31 PM »
[2019-10-09 13:31:08.259] [error  ] [instcont   ] [ 9096: 9056] Error returned by Instup, return code 41226 (0x0000A10A) [DNS resolve error]
[2019-10-09 13:31:08.296] [info   ] [instcont   ] [ 9096: 9056] 2019/10/09 13:31:08 END: Avast installer/updater, return code 41226 (0x0000A10A) [DNS resolve error]
DNS resolve error となっていますので、ネットワーク周りのエラー(DNS による名前解決ができない)ですね。
しかも、ウイルス定義更新の際には正常なのにプログラム更新ではダメというところから、ファイアウォール等でアップデート用プログラムがブロックされている可能性が濃厚です。


ウイルス定義更新
[2019-10-07 13:59:53.871] [info   ] [Ares       ] [ 8648: 9628] 's-iavs9x.avcdn.net' domain was resolved into [104.88.152.137] via DNS servers [8.8.8.8,8.8.4.4]
プログラム更新
[2019-10-09 13:30:11.734] [error  ] [dnsqueryex ] [ 9096: 9056] Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms

ファイアウォールは何をお使いでしょうか?
また、ファイアウォールを一時的に無効にすると、アップデートが通りませんでしょうか。
Main: Win10 Pro 1903 64bit / Core i5-7400 3.0GHz / 8GB RAM / Avast 19 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 19 Free / Windows Firewall Control
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。

Offline casper.genki

  • Newbie
  • *
  • Posts: 7
Re: Avastの更新ができない
« Reply #9 on: October 10, 2019, 05:00:23 PM »
ファイアウォールはComodoFirewallを使用しています。
ファイアウォールを一時的に無効にすると、プログラム更新が通りました。

ファイアウォールがどういうわけかブロックしたログを残してないので気づけませんでした。

アップデートに使用しているプログラムはinstup.exeだとすれば、
80番、443番、53番ポートのTCPとUDPのアウトバンド接続許可をしていたのですが、それでは不足だったという事なんでしょうか。

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 4153
  • Whatever will be, will be.
Re: Avastの更新ができない
« Reply #10 on: October 11, 2019, 03:12:24 PM »
更新に使われるのは instup.exe ですが、ウイルス定義の更新は常に同じパスのinstup.exe なのに対し、プログラム更新には別パスのものが使用されます。
パスは頻繁に変わるので、パスをワイルドカードで指定して許可しておかないと通信できません。

私もComodo Firewall (Comodo Internet Security: CIS)を使っており、以下のパスを許可として指定しています。
また、CIS の場合、各アプリケーションルールでログを記録する設定にしないと、ログが残りません。
Code: [Select]
C:\Program Files\AVAST Software\Avast\setup\*\instup.exe
« Last Edit: October 11, 2019, 03:21:40 PM by NON »
Main: Win10 Pro 1903 64bit / Core i5-7400 3.0GHz / 8GB RAM / Avast 19 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 19 Free / Windows Firewall Control
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。

Offline casper.genki

  • Newbie
  • *
  • Posts: 7
Re: Avastの更新ができない
« Reply #11 on: October 11, 2019, 04:19:59 PM »
提示して頂いたパスで許可を指定したところ、ファイアウォールを使用したままプログラム更新が出来るようになりました。

プログラム更新のうち、DNSへの問い合わせが、ファイアウォールにより阻止されていた事が原因で間違いないようです。

NONさん解決して頂いて、大変ありがとうございました。
Avastから若干離れた質問にもお答え頂き大変ありがとうございます。
おかげさまでプログラムの更新に苦労せずに済みます。
重ねて感謝申し上げます。

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 4153
  • Whatever will be, will be.
Re: Avastの更新ができない
« Reply #12 on: October 11, 2019, 05:56:18 PM »
直ったようで良かったです。

また何かありましたらお越しください :)
Main: Win10 Pro 1903 64bit / Core i5-7400 3.0GHz / 8GB RAM / Avast 19 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 1903 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 19 Free / Windows Firewall Control
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。