Author Topic: Avast doesn't open at all!  (Read 775 times)

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Offline strshne420

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Avast doesn't open at all!
« on: October 07, 2019, 04:39:09 AM »
I usually run an antivirus scan and run Premier clean up on Saturdays. This past Saturday, however, I couldn't. The reason is that neither my anti-virus nor premier clean up would open. I tried everything I know, including redownloading and reinstalling them. Still nothing.
What's wrong and how do I fix it?
Help please?

Offline Be Secure

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Re: Avast doesn't open at all!
« Reply #1 on: October 07, 2019, 06:16:11 PM »
Do Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
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Offline Michael529

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Re: Avast doesn't open at all!
« Reply #2 on: October 07, 2019, 08:48:48 PM »
I usually run an antivirus scan and run Premier clean up on Saturdays. This past Saturday, however, I couldn't. The reason is that neither my anti-virus nor premier clean up would open. I tried everything I know, including redownloading and reinstalling them. Still nothing.
What's wrong and how do I fix it?
Help please?

Do Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

If you can't open the GUI , try the Windows uninstall option and chose repair there.

When you reinstalled, did you run avastclear? https://www.avast.com/en-gb/uninstall-utility It might help, although I don't know what is causing your problem.

Offline strshne420

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Re: Avast doesn't open at all!
« Reply #3 on: October 07, 2019, 09:39:22 PM »
I apologize. I am technologically illiterate. WHat is a GUI?

Offline DavidR

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Re: Avast doesn't open at all!
« Reply #4 on: October 07, 2019, 11:51:46 PM »
GUI = Graphical User Interface
So it refers to opening the Avast User Interface > Settings > Troubleshooting, etc.
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Offline strshne420

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Re: Avast doesn't open at all!
« Reply #5 on: October 08, 2019, 10:57:57 PM »
That is my problem, the interface won't open.

Offline DavidR

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Re: Avast doesn't open at all!
« Reply #6 on: October 08, 2019, 11:22:27 PM »
That is my problem, the interface won't open.

Did you try a Repair via the Control Panel > Programs, Uninstall a program (select Avast Antivirus) then use the Repair option as suggested in Reply #1 ?
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
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Offline strshne420

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Re: Avast doesn't open at all!
« Reply #7 on: October 09, 2019, 10:45:37 PM »
Yes I did follow the instructions.

Offline DavidR

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Re: Avast doesn't open at all!
« Reply #8 on: October 10, 2019, 12:25:21 AM »
The Repair should have given an indication it had completed, did it ?

Whilst not normally required I would always recommend a restart after the Repair.

If you did the above then a clean reinstall would be the next option:
See the link given by Michael529 in Reply #2 and follow those instructions.

Before you start anything get your tools together so you have all you need first, download avastclear.exe and save it then download your Avast Antivirus Program, links here (use the off-line installation file, rather than the online version) https://forum.avast.com/index.php?topic=229461.0.

Now Uninstall your version of avast, reboot.
Using the files you downloaded and saved:
Run the avastclear.exe file, reboot.
Now reinstall your program, reboot.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.8.2393 (build 19.8.4793.541) UI-1.0.415/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline strshne420

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Re: Avast doesn't open at all!
« Reply #9 on: October 10, 2019, 09:56:12 PM »
Where do I download the avastclear.exe from?

Offline DavidR

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Re: Avast doesn't open at all!
« Reply #10 on: October 10, 2019, 10:38:19 PM »
Where do I download the avastclear.exe from?

As I said it's in the link given in Reply #2
<snip quotes>
When you reinstalled, did you run avastclear? https://www.avast.com/en-gb/uninstall-utility It might help, although I don't know what is causing your problem.

That not only provides instructions but also a link to the uninstall utility, avastclear.exe
« Last Edit: October 10, 2019, 10:40:17 PM by DavidR »
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.8.2393 (build 19.8.4793.541) UI-1.0.415/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

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Re: Avast doesn't open at all!
« Reply #11 on: October 11, 2019, 02:54:43 PM »

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

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Offline strshne420

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Re: Avast doesn't open at all!
« Reply #12 on: October 11, 2019, 10:53:57 PM »
I followed your instructions, and I must have done it correctly because the free antivirus opens now. But I have a license for the clean up...how do I get that to open?

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Re: Avast doesn't open at all!
« Reply #13 on: October 11, 2019, 11:48:26 PM »
I followed your instructions, and I must have done it correctly because the free antivirus opens now. But I have a license for the clean up...how do I get that to open?
So I guess I put those instruction together correctly. :)
I don't have or use cleanup so hopefully this will help you.
https://support.avast.com/en-eu/article/Activate-Cleanup-Premium
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline strshne420

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Re: Avast doesn't open at all!
« Reply #14 on: October 13, 2019, 11:26:59 PM »
Thank you SOOOO much! Everything is up and running. I truly appreciate the help. Now, can you tell me how to stop getting updates on this? Please?