Author Topic: Where to begin...  (Read 313 times)

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Offline Jason555

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Where to begin...
« on: October 24, 2019, 04:56:32 AM »
Avast Premium is nice, but it seems as though things are not as fluid as they once were.  To start, the help page inside the app that promotes 24/7 help has been offline for quite some time.  Exceptions for websites simply do not work, adding an exception is no longer registering with Avast, essentially still allowing websites to be blocked.  Disabling all shields (11 of them), still does not disable them.  So I have an overpriced, up to date antivirus program that will not recognize exceptions for benign websites, will not shut down and does not have a functioning "24/7" help page.  So imagine the frustration I have to actually register for this site to just complain about something that may or may not ever get fixed.  Have a good week everyone.  And yes, I have the most up to date program and virus definition.

Offline Pondus

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Re: Where to begin...
« Reply #1 on: October 24, 2019, 09:45:57 AM »
If you think a website is wrongly blocked then report it

Report a false positive (select file or website)
https://www.avast.com/false-positive-file-form.php


Offline Asyn

  • Avast √úberevangelist
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    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Where to begin...
« Reply #2 on: October 24, 2019, 10:15:28 AM »
So imagine the frustration I have to actually register for this site to just complain about something that may or may not ever get fixed.
No need to register here, contact support: https://support.avast.com/contact
Or, you can also submit your feedback/bug report in "About Avast". (See screenshot)
Win 8.1 [x64] - Avast PremSec 20.4.2409.B#4 [UI.520] - CC 5.65 - EEK - FF ESR 68.8 [NS/AOS/uBO/PB] - TB 68.8.1 - ASB/ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0