Author Topic: Licences wrongfully expired  (Read 1620 times)

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Offline Paulo208

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Licences wrongfully expired
« on: December 11, 2019, 10:55:19 AM »
Hi, Everybody,

Since last Monday our On-Premise console (6.0.14) is not working, saying "YOUR LICENSE HAS EXPIRED Your devices were deactivated and all updates are disabled now." but our licence (Business Pro) is valid until 2022. Still the endpoints (PCs) seem to have a valid licence and up to date signatures.
Tech support has not answered...yet... I still have hope.
Any ideas or similar experiences?

Cheers

Offline Asyn

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Re: Licences wrongfully expired
« Reply #1 on: December 11, 2019, 10:57:33 AM »
Did you buy from Avast directly or from a reseller..?
Win 8.1 [x64] - Avast PremSec 20.2.2401.BUC [UI.502] - CC 5.65 - EEK - Firefox ESR 68.6 [NS/AOS/uBO/PB] - TB 68.6 - ASB/ASL.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Paulo208

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Re: Licences wrongfully expired
« Reply #2 on: December 11, 2019, 11:01:53 AM »
We bought from a reseller.

Offline Asyn

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Re: Licences wrongfully expired
« Reply #3 on: December 11, 2019, 11:04:28 AM »
We bought from a reseller.
OK, you need to contact your reseller then.
Win 8.1 [x64] - Avast PremSec 20.2.2401.BUC [UI.502] - CC 5.65 - EEK - Firefox ESR 68.6 [NS/AOS/uBO/PB] - TB 68.6 - ASB/ASL.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Paulo208

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Re: Licences wrongfully expired
« Reply #4 on: December 11, 2019, 11:12:12 AM »
I've sent then an email yesterday but I'll try the phone today.
Thank you.

Cheers

Offline Asyn

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Re: Licences wrongfully expired
« Reply #5 on: December 11, 2019, 11:23:17 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 20.2.2401.BUC [UI.502] - CC 5.65 - EEK - Firefox ESR 68.6 [NS/AOS/uBO/PB] - TB 68.6 - ASB/ASL.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Infratech Solutions

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Re: Licences wrongfully expired
« Reply #6 on: December 11, 2019, 12:11:37 PM »
You can also see the message "YOUR LICENSE HAS EXPIRED Your devices were deactivated and all updates are disabled now" if you have more devices than licenses.
La web de Avast antivirus para España: www.avast-antivirus.es.
Hazte distribuidor de Avast: https://www.infratech.es/avast/distribuir-avast.html.

Offline Paulo208

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Re: Licences wrongfully expired
« Reply #7 on: December 11, 2019, 12:15:33 PM »
Ok, thanks, but that's not the case.
We have 235 licences and around 215 in use. Close but not there :)