Author Topic: Win 8.1 unable to update virus database (because Mullvad)  (Read 1108 times)

0 Members and 1 Guest are viewing this topic.

Offline heikki.kaperi

  • Newbie
  • *
  • Posts: 1
Win 8.1 unable to update virus database (because Mullvad)
« on: October 31, 2019, 07:11:27 AM »
Hei. Just came across this, so decided to share.

Avast virus database would not update for some reason (uninstalled & installed the program)
Was saying "DNS something", then "eDNS- something failed" and be stuck in that loop.
Then I disabled Mullvad vpn for a moment. Then it got through & updated.

Added 1#
Huh, for some reason, if I check "virus database updates" after they are updated, it get's stuck to "[100%] Sending statistics" (even if I disabled sending personal info to them). Weird.

Added 2#
And if I try the "update whole program", it get's stuck at "[100%] Downloading file: prod-vsp.vpx".

Added 3#
Those parts "added 1 & 2". That what it show's in the old updater interface. In the new one it just checks and "everything up to date".
« Last Edit: October 31, 2019, 07:30:11 AM by heikki.kaperi »

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5712
  • Spartan Warrior
Re: Win 8.1 unable to update virus database (because Mullvad)
« Reply #1 on: October 31, 2019, 06:42:18 PM »
Hi heikki.kaperi,


Known GUI bug.  Avast GUI>Menu>Settings>Troubleshooting>Old Settings>Update  See attached below:

Updating works fine if you go here:  Avast GUI>Menu>Settings>Update

See this topic:

EDIT:  Left out a step corrected a day later.   ;)
« Last Edit: November 01, 2019, 05:18:24 PM by mchain »
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803