Author Topic: Cannot start Cleanup premium  (Read 1466 times)

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Offline Cédricpon

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Cannot start Cleanup premium
« on: December 03, 2019, 10:51:40 AM »
Hello,

I have contracted a Cleanup Premium subscription, but at startup I have this error message that appears (see below).


And I followed the procedure indicated on the Avast site (in the settings of Windows 10), I restarted the pc, it doesn’t work and I don’t know what else to do.

Thanks for your help.
« Last Edit: December 03, 2019, 11:29:37 AM by Cédricpon »

Offline r@vast

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Re: Cannot start Cleanup premium
« Reply #1 on: December 03, 2019, 03:42:19 PM »
Hi,

Could you please check if Cleanup Premium service is running:

Click the Start button (Windows)/ "search icon" and type "services"
Search for the service "Avast Cleanup Premium"
If it is there, check if it has status "Running"

Please reply with the status information.

Offline Таня8

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Re: Cannot start Cleanup premium
« Reply #2 on: December 11, 2019, 11:56:53 PM »
Hi! I have the same problem. I've paid for an Avast Premium Security (Multi-Device) subscription and got an access.
But when trying to run Cleanup Premium the application proposes me to subcribe one more time. Is it okay if I've bought full premium package? At least I thout so...
Thanks for answer
« Last Edit: December 12, 2019, 12:07:11 AM by Таня8 »

Offline Asyn

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Re: Cannot start Cleanup premium
« Reply #3 on: December 12, 2019, 06:15:05 AM »
Win 8.1 [x64] - Avast PremSec 21.9.6605.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0