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Offline roraneverland

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refund request
« on: January 01, 2020, 11:00:05 PM »
Hello
I picked up avast premium security 30 days
I did not receive any order ID
not even a reminder email
and I did not want my subscription to renew automatically
yesterday an amount of 97,92 euros have been token from my banc account
I tried to request a refund but i dont have an order ID as I mentioned before
what should I do
« Last Edit: January 01, 2020, 11:05:28 PM by roraneverland »
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Offline DavidR

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Re: refund request
« Reply #1 on: January 01, 2020, 11:37:43 PM »
There is a possibility that you have entered your email address incorrectly and why you didn't get an order ID.

Try again using 00000000 as your order ID, that should hopefully allow you to at least continue and then give as much information for Avast tro try and identify your order and refund request.
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Offline Haylee3

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Re: refund request
« Reply #2 on: January 03, 2020, 01:54:15 PM »
Quote from: roraneverland on January 01, 2020, 11:00:05 PM
Hello
I picked up avast premium security 30 days
I did not receive any order ID
not even a reminder email
and I did not want my subscription to renew automatically
yesterday an amount of 97,92 euros have been token from my banc account
I tried to request a refund but i dont have an order ID as I mentioned before
what should I do

Let me know if that helps as I have the same problem and I'm afraid I'll be charged in 10 days. Avast's customer service is atrocious!!! No phone number, no live chat....  despicable!
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Offline bob3160

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Re: refund request
« Reply #3 on: January 05, 2020, 05:40:46 PM »
Quote from: Haylee3 on January 03, 2020, 01:54:15 PM
Quote from: roraneverland on January 01, 2020, 11:00:05 PM
Hello
I picked up avast premium security 30 days
I did not receive any order ID
not even a reminder email
and I did not want my subscription to renew automatically
yesterday an amount of 97,92 euros have been token from my banc account
I tried to request a refund but i dont have an order ID as I mentioned before
what should I do

Let me know if that helps as I have the same problem and I'm afraid I'll be charged in 10 days. Avast's customer service is atrocious!!! No phone number, no live chat....  despicable!
Maybe you should try it yourself instead of wasting time waiting for someone else since your time is limited. :)
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Offline katerina23

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Re: refund request
« Reply #4 on: April 25, 2020, 05:14:35 PM »
Hi.
I wash charged 79.99 euros and i don't have a clue.I don't have an order ID because they din't send me any.I am from Greece.I wan't a refund.Thank you.
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Offline bob3160

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Re: refund request
« Reply #5 on: April 25, 2020, 05:16:41 PM »
Quote from: katerina23 on April 25, 2020, 05:14:35 PM
Hi.
I wash charged 79.99 euros and i don't have a clue.I don't have an order ID because they din't send me any.I am from Greece.I wan't a refund.Thank you.

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
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Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet
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