Author Topic: Cannot contact Avast Support by telephone or email = no support!  (Read 3498 times)

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Offline Mark937

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Cannot contact Avast Support by telephone or email = no support!
« on: February 18, 2020, 01:27:43 PM »
Installed Avast Premium on 60 day trial, needed support as Core Shields will not load. Tried 0800 number, mess said call important to them but no answer. Unable to find any way to contact Avast. Tried to cancel subscription and will not work. Very bad service, will report to PayPal.

Offline Asyn

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #1 on: February 18, 2020, 02:08:01 PM »
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Offline bob3160

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #2 on: February 18, 2020, 03:32:23 PM »

Contact Sales:  https://support.avast.com/contact
If you don't have an order # use 00000000 then explain your problem.
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Offline Mark937

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #3 on: February 18, 2020, 05:45:19 PM »
Thanks for the help; where can you find this link on the website as I could not find anything which said email support?

Offline DavidR

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #4 on: February 18, 2020, 06:21:18 PM »
Thanks for the help; where can you find this link on the website as I could not find anything which said email support?

It is the Support Ticket system, which is effectively email based support.
Use the Menu function (from the link given by bob) to drill down to the problem you need help with, see attached images of the options.

« Last Edit: February 18, 2020, 06:23:06 PM by DavidR »
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Mark937

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #5 on: February 19, 2020, 07:03:03 PM »
I am still unable to find that link anywhere on Avast's website. I have submitted a ticket yesterday afternoon and still have not had any contact; I'm thinking that there is no serious commitment to customer service and that Avast will try to take some money even if I end the subscription. How does Avast think they can run a business that can remain trading if they don't contact / support customers? Has anyone else had this issue?

Offline bob3160

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #6 on: February 19, 2020, 07:14:06 PM »
I am still unable to find that link anywhere on Avast's website. I have submitted a ticket yesterday afternoon and still have not had any contact; I'm thinking that there is no serious commitment to customer service and that Avast will try to take some money even if I end the subscription. How does Avast think they can run a business that can remain trading if they don't contact / support customers? Has anyone else had this issue?
David explained that to you. Please re-read his excellent explanation.
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Offline Mark937

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #7 on: February 20, 2020, 06:52:10 PM »
OK got it now. Finally had contact from Avast apologising for delay, but they haven't noted that I'm a Mac (from my account details) user and are advising me as if I had a PC, still not impressed! Obviously haven't taken much care!

Offline DavidR

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #8 on: February 20, 2020, 07:06:19 PM »
OK got it now. Finally had contact from Avast apologising for delay, but they haven't noted that I'm a Mac (from my account details) user and are advising me as if I had a PC, still not impressed! Obviously haven't taken much care!

Did you click the Mac option ?
Not the Windows option in my attached image 2.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Mark937

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #9 on: February 21, 2020, 11:34:05 AM »
Yes, clicked Mac option.

Offline bob3160

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #10 on: February 21, 2020, 11:40:01 AM »
Yes, clicked Mac option.
I'd suggest you get back to Avast (support) and explain your satisfaction to them.
It isn't something a user can help you with.
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Offline Mark937

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #11 on: February 21, 2020, 11:48:31 AM »
Have now uninstalled, still have not heard anything else from Avast despite timely reply, very disappointed. Have unsubscribed (I think, it said this could take 24hrs!!!) but have received no confirmation of this. I really can't get my head around poor customer service in this day and age,  :-\

Offline Asyn

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #12 on: February 21, 2020, 12:17:11 PM »
Post your Ticket-ID.
Win 8.1 [x64] - Avast PremSec 21.4.2460.B#1 [UI.612] - EEK - Firefox ESR 78.10 [NS/uBO/PB] - TB 78.10
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Mark937

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #13 on: February 21, 2020, 02:45:52 PM »
Core Shields will not load, followed FAQ and still not loading. - 10135684=Ticket ID
Still no contact from "support"

Offline bob3160

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Re: Cannot contact Avast Support by telephone or email = no support!
« Reply #14 on: February 21, 2020, 02:48:34 PM »
Core Shields will not load, followed FAQ and still not loading. - 10135684=Ticket ID
Still no contact from "support"
Submitted to Avast let's see if that helps.
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