Author Topic: Overcharged, and not able to get in touch with support  (Read 940 times)

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Offline tastheim

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Overcharged, and not able to get in touch with support
« on: March 01, 2020, 11:43:07 PM »
I've tried calling. Spent 150 dollars on one year of Avast premier + cleanup. Now my driver purchase does not show up no matter what.

Help, before i choose someone else to deal with my IT security please.

Offline bob3160

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Re: Overcharged, and not able to get in touch with support
« Reply #1 on: March 01, 2020, 11:45:42 PM »

Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
I've also notified Avast. Hope that helps.
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Offline r@vast

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Re: Overcharged, and not able to get in touch with support
« Reply #2 on: March 02, 2020, 10:22:31 AM »
I've tried calling. Spent 150 dollars on one year of Avast premier + cleanup. Now my driver purchase does not show up no matter what.

Help, before i choose someone else to deal with my IT security please.

Hi, our system shows that our support team did reply to your ticket.
Concerning Driver Updater not showing up.
I take it you are referring to it not showing up in your avast account.
Currently, a subscription to Driver updater or AntiTrack will not be visible in my.avast.com.
Sorry for any inconvenience caused, we plan on having it visible in Avast accounts. 

Offline tastheim

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Re: Overcharged, and not able to get in touch with support
« Reply #3 on: March 10, 2020, 10:38:07 PM »
Error - 0x80046402
Loading this shouldn't take long, blablabla..

That is all i get. Should i delete my folder manually? I feel like that is a bad idea with viruses locked in there.>

I have tried to contact the department, i need real support for this with someone with some nitty gritty IT-knowledge.

I have used 3 hours on this issue now. Have a talk with your colleagues and try to decide what might be the root cause. And yes i have tried the uninstallation guide.