Consumer Products > Avast SecureLine VPN

Can't connect to work pc with vpn installed

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Dianem:
Sometime Avast vpn doesn't make the connection when booting up, restarting.
The icon in the system tray will have a red dot. It will usually connect, but not always.
Sometimes the Internet Security says am protected but has a caution.

But I still can not rdp to workplace pc unless I uninstall Avast vpn. Disconnecting it doesn't allow the rdp to connect, says pc not on network.

r@vast:
Hi,

Please add a screenshot of your Securelien VPN settings.
Use the (+ Attachments and other options) option below the message box.

Open SecureLine VPN >Menu> Settings > General - and take a screenshot of that, please.
Next, click on " Network Security" - and take a screenshot of that, please.

Dianem:
attached

r@vast:
Hi,

I would suggest that you reinstall Avast VPN client but this time do not enable "Start SecureLine when my computer starts"
This should eliminate any conflicts at startup for the two VPN clients you have.
Also, have a look at Control Panel\Network and Internet\Network Connections and see which one of the two clients (adapters) are active/enabled.
Make sure that the one you need is active.

Dianem:
The problem in the Avast vpn client not always connecting is not that bothersome. I just have to remember to check it each restart or booting up.
My main problem is I can't rdp to work pc with Avast installed. Even when disconnecting Avast vpn I can't rdp.
If this can't be fixed then I'll have to request a refund.

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