The day my cleanup premium expired, so did the functionality of Microsoft Office. I couldn't open any Excel or Word files, and if I went to open the Office program itself, it said it couldn't find any ".exe" files. Looking in my Program files I found that to be the case. Lots of files with ".DLL", but not one ".exe".
I reported this problem to Microsoft, and the answer came back to uninstall/reinstall. Before I saw the answer, your daily ad told me I had lots of junk to clean up. I first said no, because $49/year is way too much. Then you offered me the 60 day free trial, and I said OK. As soon as everything was loaded, I ran a scan. It found problems, which I said "fix". After a reboot, voila! Office worked. I browsed the program files, and found many '.exe" files there.
I've been with Avast more than 10 years, and had cleanup before. This is no way to treat a customer! Might I infer that when the 60 days run out, I'll lose Office again?
Between never being able to contact customer service, the almost impossibility of cancelling a free trial subscription, and now this - blowing out a program - you need to clean up your act.
Your customer for now, Jan T.