Author Topic: Variation on the "your computer needs restarting" issue  (Read 2027 times)

0 Members and 1 Guest are viewing this topic.

Offline pdkent2002

  • Jr. Member
  • **
  • Posts: 23
Variation on the "your computer needs restarting" issue
« on: April 08, 2020, 07:18:32 PM »
Using Free Antivirus, program version 20.2.2401 (Build 201.5069.565), UI version 1.0.505 on a PC with Win10 64 bit Home up to date on all pushed updates.  For the past month or two, I've observed the following situation - I shut down the PC every day and restart it the next day.  The PC boots and loads Avast and everything else it should normally, no error messages, warnings, etc. Green "You Are Protected" always appears when hovering over the icon in the system tray.  However, if I manually right click on the icon and open the Update/Program choice, the program displays the currently installed version, properly checks for an update, and indicates that the installed version is up to date.  However, all this time, below that part of the display, the message "your computer needs restarting" is displayed.  At present, the installed program version is dated April 1st.  I would think that since I've restarted my PC 7 times since then, if a newer program version had been downloaded and was awaiting installation on restart, I shouldn't be receiving the message that the installed version is up to date and I should be seeing an updated program or build # and a more current date.  Never has happened.  Many times over the months I've restarted the PC to see what happens.  In all cases, there's been no OS notification or indication the the PC needs to be restarted at the Start button.  After restart and boot, when I again right click on the avast icon and select update/program, the same program version, build # and date, is displayed as was noted prior to the restart.  However, sometimes the "your computer needs restarting" is still present but usually it's no longer present.  Full PC scanning with avast, as well as with malware bytes and superantispyware show no infections.   What's going on here?

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89061
  • No support PMs thanks
Re: Variation on the "your computer needs restarting" issue
« Reply #1 on: April 08, 2020, 09:35:45 PM »
It would make it easier if there was some white space (para graphs, line spaces, etc.) in your post.

I just see a blob of text that I find very difficult to read, so I end up not reading it.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48566
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Variation on the "your computer needs restarting" issue
« Reply #2 on: April 08, 2020, 10:31:05 PM »
Shut down and start up is not the same us doing a Restart.
You need to restart in order to effectively allow all changes that happen
with an update to take effect.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline pdkent2002

  • Jr. Member
  • **
  • Posts: 23
Re: Variation on the "your computer needs restarting" issue
« Reply #3 on: April 09, 2020, 09:51:32 PM »
Bob3160 - thanks for that education!  I've used windows since ver 3.1 and didn't realize that the shutdown/bootup vs restart distinction appeared only in the new versions after win 7.  As I noted in my initial post, I'm using Win10.  After researching the distinction between the two processes, I've disabled fast startup so my perception is that the distinction between shutdown/reboot and restart with respect to accomplishing updates no longer pertains.  I'll find out after the next avast program update, I guess.  I'm using a solid state hard drive so the added time to fully load everything is negligible, just a second or two.
 
Prior to disabling fast start, I did a restart as you suggested, and my avast program did update from build 201xxxx to build 202xxxx and I observed a new shortcut to avast on my desktop.  I'm a believer now.

On a related observation, I noticed that both my "update engine and virus definitions" and my "update programs" update settings were configured for "automatic update".  I guess automatic may not mean automatic installation.  What I find annoying (unless I had some setting incorrectly configured) was that I never received any indication that an update was pending and a restart was required to finish the installation.  It was only when I manually right clicked on the tray icon and manually checked for program updates that I became aware of the need for a manual restart.  Is this a bug, or is it an additional feature that the program developers should address?

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48566
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Variation on the "your computer needs restarting" issue
« Reply #4 on: April 09, 2020, 09:59:20 PM »
On the Restart Required, if you had looked very carefully at the Avast system tray icon,
you would have noticed an ! (exclamation mark) on the icon indication that a notification is available.
My settings are automatic for the virus definitions and ask for the program update.

You're welcome on the education. :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet