Author Topic: cannot update  (Read 455 times)

0 Members and 1 Guest are viewing this topic.

Offline Russell93

  • Newbie
  • *
  • Posts: 3
cannot update
« on: April 23, 2020, 02:34:15 PM »
Hi
My Avast free doesn't update the database. I have uninstalled and reinstalled to no effect.
I have also tried to adjust the update settings but it hangs up.
Help please!

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 84912
  • No support PMs thanks
Re: cannot update
« Reply #1 on: April 23, 2020, 08:24:38 PM »
What error messages are you getting, a screenshot might help ?

What Avast program version and build number are you using ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Russell93

  • Newbie
  • *
  • Posts: 3
Re: cannot update
« Reply #2 on: April 28, 2020, 03:07:36 AM »
I have 5.6.1 android app
When I try to scan it just stays on the update dial
Can't see where to attach a screenshot
Thanks
Graham

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 70273
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: cannot update
« Reply #3 on: April 28, 2020, 06:08:19 AM »
W8.1 [x64] - Avast PremSec 21.4.2463.B4i [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0