Author Topic: cannot login to Android Avast Mobile  (Read 726 times)

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Offline gerard_naughton

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cannot login to Android Avast Mobile
« on: May 07, 2020, 11:16:01 AM »
I have an Avast premier account that is being used on the family PCs.

But I cannot login to the Avast Mobile app with this account.

On the Avast Mobile Android app, I choose the following:

My Subscriptions -> ADD A NEW SUBSCRIPTION -> Restore from Avast Account -> EMAIL

choose desktop login and password -> LOG IN AVAST ACCOUNT

Login failed

Offline r@vast

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Re: cannot login to Android Avast Mobile
« Reply #1 on: May 07, 2020, 01:37:41 PM »
Hi,

If I understand correctly, you only have Avast Premium for PC and not a paid subscription
to Avast Mobile Security. You, therefore, would not be able to activate/Restore it, seeing that no such subscription is associated with the Avast Account.

Offline gerard_naughton

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Re: cannot login to Android Avast Mobile
« Reply #2 on: May 07, 2020, 03:46:51 PM »
Hi,

I have a paid Avast premium account which I use on the PCs.

And I cannot login to the Avart Mobile app with those credentials.

I wonder why?

Offline gerard_naughton

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Re: cannot login to Android Avast Mobile
« Reply #3 on: May 07, 2020, 04:08:14 PM »
I got it to work and I logged into the Avast Mobile site.

This is what I did:

I uninstalled the Android mobile app.

Then I logged onto Avast Premium Security on my PC.
I clicked on the mobile icon on the bottom left and sent an email about the Avast Mobile security.

On the Android device I opened the email and clicked the START PROTECTING buttton.
Then it installed Avast Mobile security again.

BUT THIS TIME, I could login on my mobile

Offline r@vast

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Re: cannot login to Android Avast Mobile
« Reply #4 on: May 11, 2020, 10:57:54 AM »
I got it to work and I logged into the Avast Mobile site.

This is what I did:

I uninstalled the Android mobile app.

Then I logged onto Avast Premium Security on my PC.
I clicked on the mobile icon on the bottom left and sent an email about the Avast Mobile security.

On the Android device I opened the email and clicked the START PROTECTING buttton.
Then it installed Avast Mobile security again.

BUT THIS TIME, I could login on my mobile

Hi,

Thank you for the update.