Author Topic: Avast removed a Mail threat that was NOT a threat  (Read 1410 times)

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Offline F0urq

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Avast removed a Mail threat that was NOT a threat
« on: May 20, 2020, 04:31:24 AM »
Is there any way to undo avast removing a threat from mail that it thought was a threat? I can't find ANYWHERE where I can restore that file. The chest is empty.

Offline ondrej.kolacek

  • Avast team
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Re: Avast removed a Mail threat that was NOT a threat
« Reply #1 on: May 21, 2020, 09:48:53 AM »
Hello,
I suggest using Web access to your email if possible; the attachment is only removed on the way from the mail server to the mail client, so on the server that holds your mail it is still present; I am not aware of a way how to force mail client to redownload mail aside from removing the impacted account and re-adding it with Mail Shield disabled. Unfortunately such email parts are not present in chest.
Kind regards,
Ondrej Kolacek