Author Topic: Can't open Avast after right clicking and disabling shields  (Read 1462 times)

0 Members and 1 Guest are viewing this topic.

Offline Mike7463

  • Newbie
  • *
  • Posts: 5
I've tried double clicking the icon to open it and tried from the start menu, tried repair and reinstalled but it keeps happening, it has managed to open a few times from the start menu but it freezes.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Can't open Avast after right clicking and disabling shields
« Reply #1 on: May 21, 2020, 05:23:44 AM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Mike7463

  • Newbie
  • *
  • Posts: 5
Re: Can't open Avast after right clicking and disabling shields
« Reply #2 on: May 21, 2020, 07:11:34 PM »
Free / 20.3.2405 (build 20.3.5200.561)
Windows 10 64bit 1909 / 18363.836

I've got malwarebytes installed but I only use it for scanning, I disable all the protections and don't leave it running, I've never used another antivirus.

Edit: Tried a clean boot, disabled all services and startup programs but it still happens.
« Last Edit: May 21, 2020, 08:00:13 PM by Mike7463 »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Mike7463

  • Newbie
  • *
  • Posts: 5
Re: Can't open Avast after right clicking and disabling shields
« Reply #4 on: May 23, 2020, 03:07:16 AM »
I uninstalled malwarebytes, still the same problem.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Can't open Avast after right clicking and disabling shields
« Reply #5 on: May 23, 2020, 05:39:40 AM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Mike7463

  • Newbie
  • *
  • Posts: 5
Re: Can't open Avast after right clicking and disabling shields
« Reply #6 on: May 24, 2020, 09:20:44 PM »
Thanks for the help but that didn't solve it.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Can't open Avast after right clicking and disabling shields
« Reply #7 on: May 25, 2020, 07:09:05 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Mike7463

  • Newbie
  • *
  • Posts: 5
Re: Can't open Avast after right clicking and disabling shields
« Reply #8 on: May 27, 2020, 10:10:40 PM »
Looks like that might have solved it, I haven't had a problem with it so far, thanks again.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Can't open Avast after right clicking and disabling shields
« Reply #9 on: May 28, 2020, 06:12:19 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0