Author Topic: téléphone infecté? / infected phone?  (Read 1078 times)

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Offline vivelasieste

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téléphone infecté? / infected phone?
« on: May 29, 2020, 10:37:58 AM »
Bonjour à tous,

Depuis quelques jours, lorsque j’essaie d’ouvrir une application sur mon téléphone, elle se referme automatiquement ou alors tout le téléphone bloque. Je précise que mon téléphone a moins d’un an.

Est ce que vous pensez qu’il s’agit d’un virus qui a infecté mon téléphone? Et si c’est le cas, est ce qu’en installant un antivirus maintenant, le problème se réglera de lui même ou je dois d’abord le « réparer »?

Merci à tous ceux qui pourront m’aider.

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Good morning everyone,

For the past few days, when I try to open an application on my phone, it automatically closes or the whole phone blocks. I should mention that my phone is less than a year old.

Do you think it's a virus that infected my phone? And if it is, will installing an antivirus now fix the problem on its own or do I have to "fix" it first?

Thank you to everyone who can help me.


Offline Tereza V.

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Re: téléphone infecté? / infected phone?
« Reply #1 on: June 01, 2020, 11:56:14 PM »
What app are you referring to? Or is it any app, that crashes your system? It absolutely is worth scanning the phone with our software, please do so and then share more details, thanks.

Offline vivelasieste

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Re: téléphone infecté? / infected phone?
« Reply #2 on: June 02, 2020, 02:30:33 PM »
it's happening more and more often, mainly with Facebook and instagram, a little less with other applications.

Can you tell me the steps to follow for the phone scan? Do I have to download an app or do I go through the website?

Offline Tereza V.

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Re: téléphone infecté? / infected phone?
« Reply #3 on: June 03, 2020, 09:44:51 AM »
Here is how to install our app:

https://support.avast.com/en-id/article/Install-Mobile-Security

in French: https://support.avast.com/fr-fr/article/Install-Mobile-Security/

The first scan is run right after you first open the app.

Offline vivelasieste

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Re: téléphone infecté? / infected phone?
« Reply #4 on: June 08, 2020, 09:36:48 AM »
Great. Thank you very much.

I'm gonna test this morning