Author Topic: Contacted about this twice and still nothing.  (Read 4003 times)

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Offline slyonson

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Contacted about this twice and still nothing.
« on: June 13, 2020, 10:11:03 PM »
I'm getting pretty frustrated. The Contact Us section for avast needs to be updated. As it is, it boxes you into specific responses that does not allow you to actually write a message to the support staff.

A purchase to the driver program made with my card and info by a family member because they didn't have their own credit card at the time, renewed on the 18th of may this year. This was supposed to have been cancelled so this wouldn't happen.

I contacted customer service through their forms and the subscription was cancelled. However I was never refunded. The product returned to being expired and inactive, so it's not that they cancelled any further subscription and left me with an active product I don't want or need. It was fully removed from the account as I wanted, but I did not receive my money back. I did a follow up on this with screenshots of my credit card statements and the inactive status of the driver program, and still nothing.

I'm a disabled woman who cannot work, and that $39.99 should have been going toward groceries during a pandemic. I'm beyond frustrated, and want this resolved.

Hopefully putting this on the forum will make it actually happen.

Offline Asyn

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Re: Contacted about this twice and still nothing.
« Reply #1 on: June 14, 2020, 07:31:20 AM »
Hi, post your ticket-ID.
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Offline slyonson

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Re: Contacted about this twice and still nothing.
« Reply #2 on: June 15, 2020, 01:42:47 AM »
Where do I find the ticket ID? (I assume you don't mean my order number, but rather a number from my request submission) I don't remember seeing one issued on the site, and I don't see any emails sent showing one.

Offline DavidR

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Re: Contacted about this twice and still nothing.
« Reply #3 on: June 15, 2020, 02:18:46 AM »
Where do I find the ticket ID? (I assume you don't mean my order number, but rather a number from my request submission) I don't remember seeing one issued on the site, and I don't see any emails sent showing one.

You should have received an email with the ticket ID (and I think a link back to that ticket) ?
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Offline slyonson

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Re: Contacted about this twice and still nothing.
« Reply #4 on: June 18, 2020, 02:02:21 AM »
I was never sent an email confirming the tickets. I've been looking, checked my spam and junk, and can see none. The program purchase was cancelled so I have to assume they did in fact see at least the first ticket, I was just never refunded for it.

Offline DavidR

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Re: Contacted about this twice and still nothing.
« Reply #5 on: June 18, 2020, 03:21:34 AM »
I have tried to attract some attention to this topic.
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Offline bob3160

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Re: Contacted about this twice and still nothing.
« Reply #6 on: June 18, 2020, 01:53:22 PM »

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
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Offline slyonson

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Re: Contacted about this twice and still nothing.
« Reply #7 on: June 19, 2020, 12:40:13 PM »

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.

Thank you for the reply. This is what I did before and didn't receive a confirmation email from like what mentioned earlier. I just did it again now and same thing, it gave me a ticket number after submitting, but no email with said number etc. I'm guessing I must have assumed I'd get one and didn't bother recording the number because of that the previous times.

Offline r@vast

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Re: Contacted about this twice and still nothing.
« Reply #8 on: June 22, 2020, 07:25:42 PM »

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.

Thank you for the reply. This is what I did before and didn't receive a confirmation email from like what mentioned earlier. I just did it again now and same thing, it gave me a ticket number after submitting, but no email with said number etc. I'm guessing I must have assumed I'd get one and didn't bother recording the number because of that the previous times.

Hi,

I have found your tickets and have sent you the details via PM. One ticket was raised on 18 May 2018 and another 19 June 2020. All correspondence was sent to the same email address as registered on this forum. I would suggest you add our address to your email's whitelist to make sure future emails from us goes to your inbox.