I'm getting pretty frustrated. The Contact Us section for avast needs to be updated. As it is, it boxes you into specific responses that does not allow you to actually write a message to the support staff.
A purchase to the driver program made with my card and info by a family member because they didn't have their own credit card at the time, renewed on the 18th of may this year. This was supposed to have been cancelled so this wouldn't happen.
I contacted customer service through their forms and the subscription was cancelled. However I was never refunded. The product returned to being expired and inactive, so it's not that they cancelled any further subscription and left me with an active product I don't want or need. It was fully removed from the account as I wanted, but I did not receive my money back. I did a follow up on this with screenshots of my credit card statements and the inactive status of the driver program, and still nothing.
I'm a disabled woman who cannot work, and that $39.99 should have been going toward groceries during a pandemic. I'm beyond frustrated, and want this resolved.
Hopefully putting this on the forum will make it actually happen.