Can't sign in to Avast Account in User Interface

[elbenjoe7]

Hi,

I can't sign in to Avast Account in User Interface (please see attached images).

I have Windows 10. I have Avast Premium Security (ver. 20.4.2410) as part of Avast Ultimate, which I just purchased. Since than I can't log in - I get the following error message: "Sorry, something went wrong... (0xFFEF)".

My username and password are correct - I can sign in to my online Avast Account / Avast Forum.

My subscriptions are active otherwise.

Please help me with this,

Thanks!

[r@vast]

Hi,

Please see this article: https://support.avast.com/en-ww/article/222/

[elbenjoe7]

Hi,

Thanks for the reply. I tried it a couple of times - it does not solve the problem. 

[reudino]

Hi,
Help plz, Im having the same problem 

 

[r@vast]

Hi,

Thanks for the reply. I tried it a couple of times - it does not solve the problem. 

Hi,

There are a few things that can cause this error.
If changing the DNS did not resolve the issue, then
please contact us at https://support.avast.com/contact/paid

[r@vast]

Hi,
Help plz, Im having the same problem 

Hi,

There are a few things that can cause this error.
If changing the DNS did not resolve the issue, then
please contact us at https://support.avast.com/contact/paid